Senior Program Manager Oracle NetSuite (Team Lead)
Plative Inc.
Total years of experience :14 years, 2 Months
✔ Simultaneously lead several strategic Oracle NetSuite ERP -SuiteSuccess, Netsuite/Salesforce Cloud integration, and Data Migration engagements using Celigo and Dell Boomi.
✔ Establish and lead weekly cadences, monthly exec alignment and project governance cadences with internal and external stakeholders.
✔ Lead several teams of Functional Consultants, PMs, and BAs to establish Discovery, Personalization, Walkthrough, and training sessions, leading up to UAT, Go-Live, and Post-Go-Live support and transitioning to managed services.
✔ Resolve escalations, manage scope, schedule, and budget; facilitate change requests, and ensure delivery excellence.
✔ Work with VP Delivery Services to establish policies, procedures & standards to identify system and process gaps and establish.
✔ Mentor and guide PMs, Functional Consultants, BAs to maintain team morale and assist in onboarding procedures.
Plative is a digital management consulting firm with a global footprint that offers advisory, implementation, and managed services to some of the world’s most innovative and recognizable companies. Plative is headquartered out of New York, NY, and has office locations in Toronto, Vancouver, Mumbai, and Manilla. Plative has been recognized as an Inc-5000 Fastest Growing Company for 2 years in a row, and was named by Consulting Magazine as a Fastest Growing Firm for 2 years in a row. For more information, please visit us online at www.plative.com.
Relevant skills:
Executive Leadership, Strategic Enterprise Implementation, Client Relationship, and Rapport Building,
NetSuite: Record to Report, Inventory Management, Procure to Pay, Order to Cash, WMS, ERP, SuiteAnalytics: Reports and Searches, NetSuite Administration.
Salesforce: Lead, Opportunities, CRM.
Stack: NetSuite, Salesforce, Mission Control, Smartsheet, Slack, G-Suite, OneNote, Zoom, Lucid Charts, Notion, Celigo Integrator IO, Dell Boomi.
• Support consultants in end-to-end project management services for Oracles’ NetSuite ERP implementations.
• Develop and implement procedures, guidelines, and templates to support firm’s overall activities.
• Review contracts for terms and conditions, kickoff decks for a polished delivery of the final deliverable to satisfied clients.
• Incorporate Agile project management tools utilizing Kanban methodology to create a winning recipe for successful NetSuite ERP implementations for both Time & Material and fixed-priced contracts - 100% billable utilization for all clients.
• Concurrently led and delivered 11 independent Intelligent Transportation Systems (ITS) implementation projects.
• Reviewed SOWs, developed schedules, updated baselines, led kickoffs for end-to-end delivery of assigned projects.
• Directed installation and configuration of Hardware/Software on 500+ Fixed-Route and Paratransit buses; Servers/Suite installations on client site and on hardware-terminals in buses. Budget Ranges: $500K - $10Million
• Controlled scope/schedule/costs/quality, managed escalations, action/issues/risks logs and stakeholder expectations.
• Headed status, governance, steering committee, product management, and escalation meetings with stakeholders.
• Spearheaded the production and delivery of client reporting to meet the industry-standard deadline of 3 to 4 days vs. 7 days.
• Monthly Reporting: Executed plans, mitigated risks, and consistently met delivery deadlines. Team Size reduced from 15 to 6; Error rate reduced by 95%; Production optimized by 50%; Achieved annual savings of $5 million.
• Quarterly Reporting: Identified gaps during production runs, improved and outsourced processes. Annual savings: $5 million; Resources reduced by 40%; Processes enhanced by 53%.
• Championed the Software Packaging Life Cycle management and distribution program for an enterprise financial services client Zurich Financial Services. Contract cost: $4 Billion, Cross-functional Team Size: 142
• Exceeded expectations by establishing rapport with a demanding customer and brought 15 “Red” SLAs to “Green” status within 3 months of hire. Promoted as the global PLM and received a “Blue Ribbon” award.
President, Information Processors Association 4.0/4.0 for 3 Consecutive Semesters.