Alee Shalim

IT Site Lead - Bengaluru Office
 Led a team of 25+ IT Professionals who were responsible to provide Technology Support for 16, 000 plus users at Deloitte US India offices.
 Primary IT leader towards the business leads for all their requirements related to IT support and Operations.
 Focal point to bridge with core-infrastructure support groups (local & US) for all the major incident resolution; ensuring maximum up-time for the generic as well function-specific IT services & applications including ODCs.
 Conducted periodic executive business reviews with client leaders to align and track IT goals with that of business.
 Leader of the team who supports around 400 Emerging Market employees who are outside the United States spread across 14 countries (Central Asia, Middle East & Eastern Africa).
 Responsible for defining roles of the team mates, recruitments, setting goals and coaching of new members.
 Part of the regional team responsible for providing good to great services for customers and also responsible for optimizing in-house IT processes.
 Provided technical assistance for various projects and coordinates IT Services projects with various IT functions.
 Leader of “Mobility CoE” team that support Wireless Corporate program for 9, 000 plus India employees.
 Prepared periodic IT Services status report to the CIO leadership team.

Regional IT Asset Manager - India Region
 Led the Procurement Management, End-Of-Lease Management, Inventory Management, Service Desk Management and vendor Management for US India region.
 Effectively tracked IT assets through their lifecycle provide accurate and verifiable asset information to firm leadership and reduce cost through improved reconciliation and management of IT assets.
 Managed and oversaw Asset management activities including planning, purchasing, analysing, distribution and installation of all software and hardware in accordance with Asset Management policies and procedures.
 Budget Analysis: Planning & analysis for annual budgeting, year-round forecasting, analytical reporting of financial budgeting components of technology planning.
 Conducted yearly unannounced audits of local offices asset management processes and inventory.
 Intensified security awareness across the firm to increase practitioner’s awareness and protect laptops within and outside the office; monitoring access to ITS secure space, and developing a security assessment of locations/ITS secure area.

 Handled the Information System division of the organization with approx. 250 users.
 Ensure that the communication lines (Lotus Notes, Internet, and VoIP) are open and available with minimum down time.
 Installation and trouble shooting of the hardware and commercial software.
 Administering Mail routing and trouble-shooting on Domino server (Lotus Notes).
 Administering backup and disaster recovery related issues and to ensure no data loss at any point of time.
 Coordinate with vendor network for all IT division related requirement for cost effectiveness.