Deputy Managing Director
Qanawat
Total des années d'expérience :28 years, 2 Mois
• Acting as principal advisor to the Managing Director to shape an effective business and IT strategic planning, annual budgeting, implementing short- and long-term objectives, and evaluating strategic plan accomplishments and its overall effectiveness.
• Directing all new business development activities, strategic partnerships across MENA (45 mobile operators, Apple, Youtube, Universal Music).
• Owning the company P&L and driving cost optimization.
• Supervising key accounts: etisalat, Mobily, STC, Ooredoo, Zain, Mobilis, Maroc Telecom and Apple.
• Planning, directing and evaluating overall business operations: Marketing & Sales, Operations, Managed Services, IT, Finance, Legal, HR.
• Directing the Corporate and Customer Service Delivery PMO.
Operational Director
• Leading the Operational Excellence Program to streamline business processes and organization.
• Setting up the corporate and Customer Service Delivery PMO.
ACHIEVEMENTS
• Formulated the Business and IT strategy (2010-2014).
• Diversified the business activities through introduction of new business lines and products such as mobile advertising, m-payment, Youtube content monetization and re-selling of mobile VAS platforms.
• Led the International expansion (operating in 12 new countries, opened 3 new offices).
• Increased total revenue by 50% and total customer base by 65%.
• Established strategic partnership agreements with Mobile Operators Groups (etisalat, Zain, Orange), Apple and Youtube.
• Re-organized the company around new streamlined business processes supported by a new ERP.
• Increased the company service delivery capacity by 200% through process automation.
• Created HR policies, grading system and performance appraisal system.
• Establishing the PMO practice for Program One, a massive BSS/OSS technology transformation program in the areas of CRM, Revenue Management and Service & Resource Management.
• Driving the Service & Resource Management project.
Business and IT Strategy formulation for Holy Mecca Municipality (Government, KSA)
• Formulating and executing a Business and IT Strategic Plan for e-Government development for Holy Mecca Municipality.
• Driving the Business processes re-engineering and IT Operations Outsourcing projects.
ACHIEVEMENTS
• Established and run the PMO for a BSS/OSS technology transformation program at Türk Telecom
• Formulated the IT Strategy for e-Government development for Holy Mecca Municipality 2008-2013
• Formulating the IT strategy for the Group.
• Advising on the Enterprise Architecture roadmap.
ACHIEVEMENTS
• Implemented a new IT strategy designed to accommodate a planned business growth of 400%.
• Defined the BPO strategy for IT Operations.
• Designed the corporate intranet model.
• Providing advice to the product development and engineering departments in the design, implementation and deployment of mobile VAS services such as Blackberry, Mobile Data, Mobile Intranet, M2M services, etc.
ACHIEVEMENTS
• Redefined the network architecture strategy for VAS nodes to reduce service deployment time and maintenance cost.
• Redesigning the network management processes and system architecture for the voice network.
ACHIEVEMENTS
• Reduced average alarm response time by 20%.
• Software architecture design and development of an Element Management System for access network elements.
ACHIEVEMENTS
• Designed the software Architecture of the AnyMedia Network Element Manager.
• Participated in a complex knowledge transfer process of a huge NMS system from UK to the Spanish office.
• Led the system integration test phase across international development teams (US and Spain).
• Led the system integration test phase across international development teams (US and Spain) for the Network Element Manager of the AnyMedia access products.