Alexander Slowinski

• Driving customer relations and custom solutions delivery
• Ensuring continuous application stability, availability and maintenance from an operational perspective
• Supporting sales throughout the client acquisition process from a services perspective
• Preparing bid control sheets (BCS), financial projections, and managing project budgets

• Proactively supported customer relationship and drive of profitable revenue growth
• Delivered cost-effective standard customer measurements in line w/ contracted commitments
• Successfully led service delivery and project teams in multiple geographic locations (~40 professionals)
• Managed baselines according to service plans and service delivery performance of subcontractors
• Delivering customer value through real-time detection, mitigation & management of security vulnerabilities/network risks via a dedicated Web Portal and an active engagement of security experts.

• Proactively supporting customer relationship and drive of profitable revenue growth
• Delivering cost-effective standard customer measurements in line w/ contracted commitments
• Leading service delivery/project teams in multiple geographic locations
• Managing baselines according to service plans and service delivery performance of subcontractors

• Managed project scope, cost, schedule for multiple accounts (automotive, media, electronics, pharma)
• Effectively led project stakeholders with a result-based and proactive approach
• Proactively administered quality control and actively contributed to process improvement
• Achieved major business benefits by reducing HW costs through the deployment of virtual solutions

• Actively assisted in project initiation, monitoring & evaluation and reporting
• Extensively networked and promoted CSR best practice in government and financial sector
• Prepared MoUs/ToRs, project proposals and final market research report.

• Actively supported the implementation of an Operational Excellence project for the consumer finance subsidiary of KBC Bank NV
• Helped stream-line loan processes to end-consumers, with the aim to cut down on the processing time of applications, enabling the lender to offer superior service.

• Staffed, led and managed a team of 25 process leads and data analysts, project scope, cost & schedule
• Managed SLA’s, KPI’s, contracted services, reporting, quality & process improvement
• Contributed to a 5% reduction of operational costs by cutting down on process waste