Bilingual National Service Manager
Fujifilm Canada Inc.
Total des années d'expérience :11 years, 6 Mois
• Accountable for scheduling and dispatching a total of 40 technicians to service the requirements of all graphic customers across Canada
• Coordinated monthly preventive maintenance schedules for Fuji’s graphics customers who ran wide format printing presses and printers (CTP, Processor, Acuity Printers, Epsons, Spyder’s & JPress)
• Order entry and billing specialist, responsible for creating, inputting and validating customer invoices in a timely and accurate fashion using Astea in conjunction with finance reporting requirements
• Single point of contact for resolution of customer inquiries pertaining to billing, service inquiries and orders
• Project manage the installations and moves of graphic printers for our more than 100 customers across Canada
ACTOR
• Trois nuits et une mort \[2013\] (Short Film)
Role: Friend of Nathe
• Beauty and the Beast \[2013\] (TV Series)
Role: Pool Staffer
• Nikita (TV Series) \[2013\]
Role: Lead French Officer
• XIII: The Series (TV Series) \[2012\]
Role: Security Guard
STUNTS
• Brick Mansions \[2014\]
Stunt: K2 Banger
• Assassin's Creed IV: Black Flag (Video Game)
Stunt: Motion Capture
• Pacific Rim \[2013\]
Stunt: Hong Kong Shatterdome
• Trace shipments, Rate shipments
• Pull reports, Trailer reports
• Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service
• Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns
• Research and follow up on customer problems and respond to questions
• Provide customers information regarding their freight
• Obtain information from the customer to perform a requested task
• Writing up claim information
• Work closely with operations for the timely movement of freight
• Calling customers to confirm delivery on unsigned bills
• Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions
• Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts.
• Working with other Service Planner when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall.
• Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time.
• Set-up, networking, and configuring of 12 computers
• Software installation, troubleshooting and maintenance of the machines
• Provide a high standard of reception, service and customer support
• Increased customers and sales by approximately 300% through promotion
• Provide prompt, courteous and accurate dealing at assigned table
• Assisting customer in playing and ensure adherence to established rules, policies and procedures
• Maintaining a continuous inspection of cards, ensuring the security at all times
• Evaluate players' hands to determine winning bets, take the house percentage from the pot and pay winners
• Completed Casino Argyll’s training and workshops
• Registered Gaming Worker with the Alberta Gaming and Liquor Commissions
• Responsible for informing customers about available banking services and products and referring them to personal bankers when appropriate.
• Process all transactions, including, deposits, withdrawals, payments and inquires while adhering to policy and procedures of retail banking
• Processes applications for the purchase of savings bonds, the sale of cashier’s and traveler’s checks
• Secure all applicable cash and transaction records, supplies and computer equipment at the end of the work day
• Assists other tellers and supervisory personnel
• Help Desk
• Handle all customer relations using problem solving techniques to ensure customer satisfaction
• Phone Support
• Interact with guests to take food and drink orders and explain menu items
• Maintaining the cleanliness of dining area and all work areas
• Serving menu items to guests in a prompt and courteous manner
• Perform pre and post shift side work; stock service station
