Alex Francis

• Designed and delivered leadership development programs and skills-based training
courses, resulting in improved candidate performance and client satisfaction.
• Conducted needs assessments to tailor programs to client requirements, ensuring
effective learning outcomes and a high level of engagement.
• Initiated career counselling sessions and spearheaded training initiatives to prepare
candidates applying for job interviews.
• Managed a team of trainers, overseeing their professional development and ensuring
consistent delivery of quality training programs.
• Built strategic partnerships with industry experts and organizations, enhancing the
institutes reputation, and expanding its client base.
• Developed and delivered specialized training programs for IELTS, TOEFL, and other
language certification exams, helping candidates achieve high scores.
• Created customized lesson plans focusing on key areas such as reading, writing,
listening, and speaking to address the specific needs of each learner.
• Provided one-on-one coaching and group sessions to improve test-taking strategies,
time management, and language fluency. Achieved success in students Utilized interactive teaching methods and real-time feedback to enhance language
skills, build confidence, and ensure readiness for

• Conducted voice and accent assessments for individuals and groups, evaluating
pronunciation, intonation, and clarity as per the client requirements.
• Developed and implemented customized training programs focused on accent
neutralization, articulation, and vocal techniques tailored to the process needs.
• Provided feedback and coaching to trainees on voice modulation, pace, and
pronunciation.
• Utilized audio-visual aids, CBT programs and innovative teaching methods to engage
prospects and improve their language competency.
• Monitored and assessed learner progress through regular evaluations and assessments,
adjusting training methodologies to meet individual needs.

• Facilitated day-to-day sessions to assist trainees in gaining knowledge and soft-skills
needed to secure employment.
• Provided workshops and presentations as needed.
• Facilitated career counseling, evaluation, skills training, and other activities related to
employment transition for individuals.
• Created and delivered Personality Development programs to improve trainee
confidence and language proficiency.

• Provided consulting services to prospects, and assisting with the design and
implementation of employee training programs in areas such as leadership,
communication, and performance management.
• Delivered in-person and virtual training sessions to professionals, improving
communication skills and productivity.
• Collaborated with SMEs to create customized learning materials and resources for
clients across various industries. day-to-day sessions to assist clients in gaining knowledge and soft-skills to secure

• Assisted the manager in taking decisions regarding the matters related to the company
• Taking care of the customers on behalf of the manager and the owner

• Worked for Virgin Media process, attending calls from UK based customers, fulfilling
their queries regarding balance enquiries, billing queries, payments, and customer
complaints.
• Primary deliverables entailed addressing key customer queries, providing an effective
First Time Resolution (FTR), cross sell add-on benefits with service excellence.
• Build rapport with customers, thereby assisting in increasing the customer pool through
positive word of mouth and improving the brand quality.