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Alex Mondal, CUSTOMER SUPPORT

Alex Mondal

CUSTOMER SUPPORT·Blue Iris Software Trading LLC

United Arab Emirates

High school or equivalent, Commerce

Work experience

Total years of experience: 1 years, 0 months

CUSTOMER SUPPORT

November 2024 - October 2025

Blue Iris Software Trading LLC

Dubai, United Arab Emirates

November 2024 - October 2025

• Managed inbound and outbound
international customer calls
• Provided timely resolution to customer
complaints and service requests
• Followed quality assurance standards and
compliance policies
• Performed consistently in a KPI-driven, high
pressure environment.

Company industry:
Software Development

Education

ST MARY'S ENGLISH SCHOOL

January 2024

January 2024

High school or equivalent, Commerce

India

GPA (percentage): 81%

GPA (percentage): 81%

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COVERED CALL
Intermediate
COVERED CALL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate

Languages

English
Native Speaker
Hindi
Native Speaker
Bengali
Native Speaker