أليكس الانتظار

Learning & Development & Quality Manager, Movenpick Hotels & Resorts Nov 2008 - Dec 2013
• Plan, design & facilitate Movenpick Hotels & Resorts brand training and other emotional
intelligence required training in innovative training courses, delivering Leadership Training to
Junior Leadership
• Coach and mentor department managers, departmental trainers and team members to review
performance trends, to develop appropriate action plans and to provide appropriate
recognition.
• Maintain L&D Budget within budget allocation according to the company and country
requirements based on training needs analysis done on gaps with use of training strategy.
• Measure and evaluate compliance and success related to Quality Assurance Program (Hotel
IQ) to include meeting measurement goals on Hotel Targets Departments Scorecard for improvement.
• Lead, mentor and supervise the departmental trainer team network of 14 to ensure optimal
performance in the achievement of business objectives in certifying all on job trainers.
• Monitor and control all sustainable activities as environmental officer, covering waste and sustainable management, in health & safety, fire awareness, social & environmental factors, and supervises the sustainability vision has led to the Green Globe Certification for the hotel.

Facilitator/Assessor Project Coordinator, ProServ International Hospitality Provider
Aug 2007 - Nov 2008
• Facilitated training skills programmes funded by department of labour.
• Managed learnership programmes for clients in learnerships, such as Simola Golf Country
Estate & Spa (Knysna) - Pre-opening, Queens Casino & Hotel (Queenstown); - preopening
provided assessment to learners and evaluated learners on learnership programmes.
• Provided learnership training in Housekeeping, Front Office, Kitchen & Food and beverage
services departments to hotels training presented based on unit standards.

Regional Training Manager (Western Cape) Texas/ Church's Chicken Jan 2006 - July 2007

• Delivering quality training to all entry and management staff of stores & Developing of staff
training.
• Delivering "ALL STAR MANAGEMENT" training to managers, supervisors and staff in work
place - Evaluation, Assessment
• Training staff of new opening stores
• Designing new Training, and updating of personnel records
• Orientation and development Store Trainers - Design & Delivered course

Lecturer, Institute of Hospitality Training TAFE Regency Australia, Cape Town, Oct 2004 - Dec 2005

Asst. F&B Manager, Princess Cruises Ltd - Feb 2002 - Feb 2004