Call Center Agent
Telus International Philippines
Total years of experience :24 years, 10 Months
CALL CENTER AGENT Inbound/Outbound (DELL Computers)
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries,
• Gathered info, and asked some question to determine source of problem and customer needs.
• Strike a positive and cooperative tone with both customers and co-workers.
• Increase the customer experience by providing information on new products, price rates,
and services through up selling and cross selling opportunities
• Provide high quality support for our customers around the world.
• Earned solid reputation for resolving complex issue and providing customer service.
• Provide special assistance to support remote access in adherence to company standards.
• Escalated issues as needed maintained communication with customer and Technical teams. Extensively utilized Remedy to record and tract issues.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
Graphic Artist/ ComputerTechnician
• Designed brochures and promotional poster for key company clients
• Designed Layout for children T-shirt / business cards and logos
• Designed some stylized lettering that was much appreciated when used in clients projects.
• Print out color separation RGB / CMYK for ready print production
• Trouble shooting / Repair / Assembly / Software Installation and more.