Operations Manager
M B L Beauty Lounge Salon
Total years of experience :25 years, 10 Months
Operational assignments from, budgeting, inventory management, pricing, social media marketing to staff development trainings and coaching.
Leading bi-monthly meetings with the Manager and associates.
Ensure very high retail standards across all shops
Handling overall responsibility of the brand - which includes ordering, sales/inventory manage-ment, marketing and retail operations.
Achieving sales targets across multiple channels.
All retail staff related matters, including staff hiring, training, incentivizing, periodic appraisals & counselling, mystery shopping etc.
Ensure high level of customer service and outstanding brand experience for the customers.
Receive all orders raised by requisition from retail shops.
Initiate the retail price for the new stock as per the instruction from the Managing Director
Preparing memo for retail events.
Responsible for sales forecasting and ordering, evaluating new introductions/ordering, visual
merchandising, marketing, customer support etc.
Supporting inter shop/location stock transfers.
Handling pricing & merchandising of stocks.
Assisting in rolling out brand wise promotions.
Planning the marketing calendar and participating in marketing activities involving events, Cam-paigns.
Monthly & weekly sales report.
Stock turn ratio reports.
Gross profit analysis (GP %).
Stock Ageing Reports, i.e. dead stock reports.
Launching New Collection Catalogs.
Leading management meetings.
Regular coaching of staff.
Monthly Performance analysis of staff throughout UAE.
Reporting to the Retail Manager operating 3 kids wear brands and total 11 retail stores in UAE with 65 staff throughout the UAE.
Monitoring of stock levels by brand and by department, taking actions to maximize the sellouts that are in line with the promotional calendar.
Monitoring expected end of season inventory, taking actions in stock rotation to minimize the pro-vision.
Follow the job profile according with the competencies required for the management team
Commercial decision making - SMART action plans
Guide staff to achieve targets consistently and provide the best experience in services.
Developed many entry-level associates to leadership positions.
Achievement Drive and Initiative:
Formulating plans for achieving business objectives over a performance period.
Monitoring others and measuring their progress against accountabilities and targets.
Constantly taking the initiative to achieve results without waiting for input.
Analytical Thinking and Problem Solving.
The ability to approach data and situations logically, to break down problems into their component parts and look for underlying causes or thinking through the consequences of different courses of action.
Communication;
Maintaining a clear, effective and well-structured communication delivery when under pressure.
Choosing the most appropriate means and style of communication taking into account different needs and preferences of individuals.
Partnering and Team Working;
The ability to build and maintain positive and effective relationships as well as to value the opinion of others.
Planning and Organizing;
Focusing on the end results.
Ensuring tasks/ duties are completed according to plan and reevaluate if necessary.
Developing and using systems to organize and keep track of information or work progress.
People and Business Management;
The ability to manage all types of resources and to foster high standards in line with the Group’s vision; the capacity to maximize employee potential. The ability to understand the organization’s missions and functions; and the ability to make difficult decisions in a timely manner.
A change on the career path, by working in a new field, which is a Contracting Co. Work duty were filling, managing appointment and meetings, submittal of quotations proposal, work sites visits.
Management
Handling 5 members of staff from different countries, having the responsibility of coordinating the team in a happy work
environment and building up strong relationships between customer and the shop, by creating a pleasant and relaxing atmosphere,
easy place to shop in.
Responsibilities: -make a weekly/daily target and reports, -inventories, -follow and plan the monthly visual presentation, -conduct
monthly team/one on one meeting.
Develop product range of fashion clothing and accessories, coordinate promotional activities.
Reporting to Store Manager and supervising sales trainees.
Marketing clothing and accessories to women in the Middle Eastern region. Worked with the team that opened branch at Mercato.
Greet and meet the needs of the customers, promote total customer service in a friendly way.
Maintain a neat, organized and well merchandise area.
Perform other duties as assigned by the Store Manager.
Worked in the main office of the printing and advertising company, attended customer enquiries, filing of documents and maintaining correspondence.
Arrange and coordinate conferences, board meetings and other business-related functions.
Cataloguing of books and periodicals, maintaining sales record, follow up on cash and credit sales, supervise inventory.
Give suggestions to the customer for their needs.
Responsible for the preparation of report for stock movement on daily basis.
First job on completion of studies. Training on stores management and sales records of clothing line.
Trained on handling customer complaints and reconciliation of sales.
Throughout its existence the "Emil Racoviţă" Theoretical High School was a pillar for the preparation of students in the field of natural sciences, the results and performances obtained by the school staff recommending it as an option for a large number of students who wanted to prepare for attending faculties in the fields of medicine, chemistry, biology, mechanical engineering, chemical engineering, and more recently in the field of law, modern languages, socio-human sciences.
