Customer Service Manager
Real Pilates
مجموع سنوات الخبرة :9 years, 5 أشهر
Responsibilities include; hiring team members, staff training and development, creating staff rosters. Managing all areas of customer service including studio maintenance, business reports, complaints and suggestions, creating systems to improve services and both client and staff retention. System operations and communication.
Was an ambassador of the OP Lifestyle Centre products and services. Manages all clients, future classes, schedule and services offered. Manages and maintains all front of house systems and databases and is accountable for all front of house operations. To ensure all clients receive the best consumer experience in the industry.
