Tech Support Manager - Security Systems
Johnson Controls Inc
مجموع سنوات الخبرة :15 years, 0 أشهر
Products : Johnson Controls Proprietary P2000 Security Management Software and Video Management Software ( P2000 SMS and P2000 VMS ).
Pelco Endura VMS, Aemetis, Aricont, Avigilon Control Center, Resilient, Vidsys PSIM, System Integration with High Speed Elevators, gate barriers, turnstiles, bollards, License plate recognition systems, etc using Access Control Softwares.
• Providing onsite support for JCI IPCCTV and ACS products in all Riyadh sites, Including mega Projects like KAFD Riyadh ( with around 9000 Doors, 120 gate barriers, 120 turnstiles, 240 elevators from various brands such as Kone, Otis, Mitsubishi, etc, connected to more than 30 Access Control Servers, and around 7000 IP cameras connected to 30 Pelco Endura VMS system.
• Working with the Security Team to train each person on the JCI product line so that every engineer can handle their sites independently, without much dependence on OEMs
• Assist the team to excel in functions by keeping the team updated about product details, tech papers, version changes, etc.
• Directly handle all System Integration with SMS / VMS, prepare technical documents on step by step integration.
• Coordination with JCI global Tech Support teams (JCI Dubai and JCI Milwaukee) for critical technical issues.
• Attending technical and upgradation meetings with clients on behalf of JCI for Security Systems related matters.
• Work with various OEMs and get updated about their products, so that they can be integrated with JCI softwares.
• Arrange OEM products training for the Security Team and assist the team to implement the technology in the field.
• Experience in leading a team of 5 engineers responsible for Design, Engineering, Estimation, Project management ( delivery, invoicing, collection, manpower handling, ) technical implementation and pre commissioning IPCCTV, Access Control System, PSIM and various Integration services in 30 parcels ( project worth SAR 45 million) at KING ABDULLAH FINANCIAL DISTRICT, Riyadh KSA.
• Responsible for building a tech savvy team in Riyadh by providing on site and classroom trainings systematically, thus reducing the risk of depending on tech support from external sources or OEMs.
Products : Hikvision, Panasonic, AMAG
• Designing and Commissioning of industry specific solutions for Video Management Solutions ( IP CCTV), Access Control System and other security application using company listed products and/or third party security products.
• Responsible for Overall Technical processes for Surveillance division including design, planning, installation, trainings, post installation support, etc.
• Installation, Maintenance and Support for NVR, NAS and Video Management soft wares.
• To do pre-sales activities for company listed products including demos and technical interactions with
• Customers.
Products : KAREL, TRANSTEL & NEC SV series PBX, LifeSize VC
• Responsible for Overall Technical Processes for telecom division including installation, trainings, post installation support, etc.
• Installation, Maintenance and Support for KAREL, TRANSTEL & NEC SV series PBX Systems.
• Installation and maintenance of LifeSize HD Video Conferencing Solutions.
• To handle the technical issues for users of company products and services, including current and prospective clients, resellers, and professional product testing organizations.
• To provide regular reports for management that measure the effectiveness of the technical support function.
• Imparting training sessions to authorized service partners on new product releases.
• Efficiently handled the Field Escalated Calls and maintained service coordination with patience, planning and better time management.
• To coordinate support issues for account management with sales team.
Products : AVAYA IP OFFICE, Intuity and VoicemailPRO Voicemail Servers, LG Aria, Mobotics IP Cam, CANON Network Printers, Polycom, Radvision and Sony Video Conferencing.
• Responsible for Overall Technical Processes for telecom division including installation, trainings, post installation support, etc.
• Responsible for Installation, Maintenance and Support for AVAYA IP OFFICE, Intuity and VoicemailPRO Voicemail Servers, LG Aria, Mobotics IP Cam, CANON Network Printers, Polycom, Radvision and Sony Video Conferencing Systems
• To do pre-sales activities for AVAYA products, site visit, estimation and planning of Voice Network.
• To interact with customers for revenue generation through AMC, system upgradation and allied software sales.
Products : AVAYA IP OFFICE, Intuity and VoicemailPRO Voicemail Servers, LG Aria, Mobotics IP Cam, CANON Network Printers, Polycom, Radvision and Sony Video Conferencing.
• Responsible for Installation, Maintenance and Support for the products listed above.
• To do the site survey, prepare reports and submit planning documentation to the clients for
• Structured cabling for verticals, which includes suggestion of brands for cables, patch panels,
• Data switches, PABX systems, CCTV Network and Access Control devices.
• To represent the company in technical discussions with the company clients for the implementation of the projects, to take client input on modifications in site plans, placement of proper systems and technology for client to get better performance.
• To execute the projects phase by phase, by hiring and training required labor for structured cabling, CCTV cabling, patch panel and end point termination, etc.
• To commission the project, train the customer to use all the systems with maximum utility and thus providing the customer the post-installation and warranty support for the products.
• To train the commissioning team for installation and support of all the products.
• To assist the sales team on demos and attending technical meeting with clients.
Products : Gaytes Zlink Hotel Billing Software, Zlink IVR, Zlink CTI,
Voice Mail Server. PC Console.
• Resident Engineer at Bangalore for GAYTES INFORNATION SYSTEMS Pvt. LTD. Ahmedabad. As Installation and Support Engineer for Gaytes Zlink Hotel Billing Software, Zlink IVR. Zlink CTI. Voice-Mail Servers & PC Console for Pabx systems such as Siemens, Nec, Avaya and Panasonic.
Products : Siemens HICOM / HIPATH IP PBX, XEROX NETWORK PRINTERS,
• Field Service Engineer SIEMENS HICOM & HIPATH PBX syatems, Installation Of XEROX network Printers and scanners. .
Products : Syntel, HCL Spectrum PBX, Panasonic Two Line devices, Motorola UHF and VHF radio.
• Field Service Engineer for Syntel, HCL Spectrum PBX, Panasonic Two Line devices, troubleshooting Motorola UHF and VHF radio networks.
