Alexis Gomez

Job Responsibilities / Duties:
*Handling customer requirements and requests professionally ensuring minimum complaints.
*Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following airline procedures and regulations to achieve the highest possible quality of reservations service
*Arranging reservations and routings for passengers, utilizing the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
*Issuing tickets and quoting correct fares to passengers

System knowledge:
Amadeus
Sabre
Galileo
Sky Speed

* Handles phone-in queries, reservation, ticket issuance and reissuance.
* Duty supervisor in the absence of manager.
* Answers email and customer complaint and provides immediate resolution.
* Provides excellent customer service to our client and customers.
* Making a daily report regarding staff performance and tracking sales target that is set by the company.
* Works with Sabre, Amadeus and Galileo GDS.

*Accepts flight reservations and records it into the resevation system.
*Answers calls and provides guests with information on flight schedule, availability and fare quotations.
*Providing excellent customer service to our client and customers.