Senior Manager Products & Partnerships
Epsystems Private Limited, Pakistan
Total years of experience :19 years, 5 Months
•Strategic Commercial Leader driving transformative growth
strategies for Pakistan’s leading B2B closed-loop fintech
enterprise
• Expert in leveraging data-driven insights to optimize
performance across critical workstreams
• Proficient in overseeing Performance & Reporting, Channel
Operations, Project Management, Partner Relationship
Management, Systems & Processes, and Channel Experience
• Demonstrated success in enhancing revenue streams and
operational efficiency through strategic data utilization
• Skilled in fostering strategic partnerships to drive business
growth and innovation
•Strategic Commercial Leader driving transformative growth
strategies for Pakistan’s leading B2B closed-loop fintech
enterprise
• Expert in leveraging data-driven insights to optimize
performance across critical workstreams
• Proficient in overseeing Performance & Reporting, Channel
Operations, Project Management, Partner Relationship
Management, Systems & Processes, and Channel Experience
• Demonstrated success in enhancing revenue streams and
operational efficiency through strategic data utilization
• Skilled in fostering strategic partnerships to drive business
growth and innovation
Responsible to manage the product development, user journey of digital platform, systems & processes, and commercial relationship with Telecom and branchless banking partners to maintain and grow the business by introducing new products and channels. Collaborating with internal & external stakeholders to deliver projects end to end, added responsibility to lead customer experience department which includes customer care, quality assurance, Claims, Billing & Invoicing teams
County lead to manage the product and business development side of the insure-tech platform. Defined the key value proposition by understanding the customer value chain, analyzing and documenting the business and system requirements, conducting value vs benefit analysis to define right price, liaison with tech for integration, developed pitch decks, proposals & legal contracts, managed the pilots and full-scale projects throughout the customer life cycle
Led one of the largest B2B channels of Telenor, train, coach and transform 70 business development professionals of four subregions from product to solution selling, Mid to C- level meetings with clients to understand the value chain, proposed solution and collect feedback to define new and improve an existing solution
Define & led the category as a sustainable revenue stream, Managed Industry’s largest M2M subscribers base enables 1.5 lack online devices to generate PKR 149M revenue in first year, Managed the entire product development, led market research to define new and innovative solutions to generate additional revenue, Transform category into digital vertical within the company, led and support channel development and sale side.
Led the market research by collecting the voice of the customer to align the products and process
Led & supervise the multiple units that provide technical support to telecom and fintech clients
Managed most of the fashion brands from the industry i.e Armani Exchange, Calvin Klein Jeans, Zara, Chaps Ralph Lauren, Victoria Secret
Master of Business Administration (Marketing & Managment)
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