alfadel serhan

BitLocker encryption and Defender policies, strengthening endpoint security.

Promoted from IT Officer due to exceptional performance in maintaining mission-critical banking infrastructure.
Critical Infrastructure: Lead technician for hardware staging and diagnostics of 100+ units, including ATM server modules.
System Uptime: Consistently maintain a 95% SLA resolution rate for 500+ users, ensuring zero-downtime for banking
operations.
Hardware Recovery: Achieved a 90% same-day repair rate for failed components through advanced diagnostics and board
level troubleshooting.
Process Automation: Developed a PowerShell-based GUI tool for automated image preparation, reducing manual labor by
40%.
Standards & Compliance: Enforce strict cabling, labeling, and grounding protocols for all branch deployments to meet internal
audit standards.
Escalation Management: Utilize ServiceNow (ITSM) to manage and escalate complex incidents to global infrastructure leads.

Provided hardware/software support for 50+ clients, specializing in OS rebuilds, data recovery, and performance optimization.

Provided hands-on IT for individual and business clients, specializing in
OS reinstallation, malware removal, and optimization. Improved client system