Executive Customer Service
Aegis BPO Malaysia Sdn Bhd
Total des années d'expérience :10 years, 0 Mois
I work to handle all incoming calls and inquiries
from customers with demonstration of
excellence customer service skills to meet on
exceed customer needs, follow up and resolve
customer complaints problems and ensure it’s
close to satisfaction and to channel and escalate
any unresolved issues/complaints to others
stockholders or next level, with the agreed
procedure
I work to handle all incoming calls and inquiries
from customers with a demonstration of
excellence customer service skills to meet on
exceed customer needs, follow up and resolve
customer complaints problems and ensure it’s
close to satisfaction and to channel and escalate
any unresolved issues/complaints to others
stockholders or next level, with the agreed
procedure
I work closely with upper management to make
sure that the scope, direction, and budget of
each project is on schedule and in line with the
proposals. Furthermore, the negotiated contract
with the vendor, expanded international sales &
handled customers’ overseas (B2B business).
Slashed payroll/benefits administration costs
30% by negotiating pricing and fees, while
ensuring the continuation and enhancements
of services.
I worked to do data interpretation & used SPSS
to analyze the data, developed & implemented
data analyses, administrative assistant, writed
corporate emails & bookkeeping while meeting
deadlines
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