Group Talent Development Specialist
Juma Al Majid Holding Group LLC
مجموع سنوات الخبرة :14 years, 11 أشهر
- Build and implement the group's competency framework, define job families and implement career development program for 76 expats(HIPO's) & 97 Emirati's to support career growth.
- Implement Succession Planning by identifying critical roles, assessing requirements, and developing 107 talented successors for a strong talent pipeline.
- Review periodically and monitor progress of organization-wide succession & career planning development program.
- Review Group’s Training Needs Analysis (data collection, analysis & recommendations) with a view towards establishing organisation development solutions.
- Drive collaboration with universities in local internship program.
- Implement in-house leadership mentor pool to achieve leadership pipeline.
- Conduct psychometric assessment test to provide emotional intelligence training & others.
- Create detailed SOPs for talent development, covering Succession planning, Career development and training management.
- Implement Change Agents Program to improve employee engagement and motivation.
- Developed a "Competency Development Program" for 22 Trainers and 1, 202 Engineers.
- Launched Career Management Program for 1, 202 Service Engineers and 22 Trainers.
- Established Succession Development Program for 27 Senior Managers and 22 Trainers.
- Conducted training needs assessments (TNA) to evaluate needs and identify skill gaps.
- Conducted Train the Trainer (TTT) sessions for 32 distributors before product launch.
- Experience in setting up and maintaining (LMS).
- Managed and developed the skills of Trainers and Technicians in the MEA region.
- Conducted interviews and evaluated candidates. (Including Induction Programs)
- Implement Career Planning & Development Program with a talent pool of 62 HIPO's.
- Deliver soft skills training to the 62 HIPO's including conducting induction program.
- Collaborate with technical SMEs to prepare instructor-led content.
- Use Adobe Captivate software to create e-learning courses.
- Incorporate emerging instructional methods into e-learning materials.
Provide accurate, clear, and concise responses to customer calls,
with a focus on providing improved customer satisfaction.
Communicating with internal teams to discuss sales targets.
Keeping a record of customer interaction
Display a strong working knowledge of multiple loan programs,
and the many products offered with those programs.
Counsel Customers on the various repayment options, and the
Benefit Programs available to them throughout the life cycle of
the loan.
Remain flexible in shift adjustments to help department meet
goals.
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