Alfred Kassab, Head of Operations

Alfred Kassab

Head of Operations

Who’s Cookin’ DMCC

Location
United Arab Emirates - Dubai
Education
Master's degree, International Hospitality and Service Management
Experience
10 years, 7 Months

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Work Experience

Total years of experience :10 years, 7 Months

Head of Operations at Who’s Cookin’ DMCC
  • United Arab Emirates
  • My current job since March 2017

Who’s Cookin’ DMCC is a start-up F&B company in JLT with an International home cooked food concept.
Main Responsibilities are:
-Establish a completely new business, design and implement the process to operate it.
- Responsible to coordinate and oversee the team insuring the highest standards are met.
- Develop and maintain working practices in line with current food hygiene regulations and that all team members are trained in this area.
- Handling all paper work in regards to the employees (Visa, insurance, PIC etc) as well as the papers in regards to the trade license and all other.
- Implementing and handling the accounting and finance of the company alongside the audit firm.
- Develop and change the menus according to the new trends and events to the suit the clientele.
- Constantly review and improve process and supplier selection.
- Develop and maintain operational procedures.

operations manager at Hyatt
  • United Arab Emirates - Dubai
  • March 2016 to August 2016

Manager of 2 outlets

Restaurant Manager at Boardwalk restaurant, Al Wasl hospitality
  • United Arab Emirates
  • July 2015 to August 2015

Creating Christmas and New Year’s Eve events that exceeded all previous revenue achieved.
- Expanding the Traiteur and Terrace Friday champagne brunch by meeting with the suppliers to get better support and by implementing new ideas to lower the cost while creating a better guest experience.
- Agreeing and managing the budget P&L.
- Creating new beverage menu lists that is suitable for both outlets as well as handling the beverage of the hotel
- Working closely with the marketing team to find innovative methods to market the business.

Manager at Atlantis
  • United Arab Emirates - Dubai
  • September 2012 to June 2015

Manager of Nassimi beach and events such as Sandance and other

Education

Master's degree, International Hospitality and Service Management
  • at University of Glion
  • November 2019

,

Bachelor's degree, Business Administration
  • at AUL university
  • November 2019

in

High school or equivalent, Biology
  • at Lycee Franco LibanaisNahr Ibrahim
  • January 2005

French Bac, Speciality

Specialties & Skills

Catering
Feedback
MARKETING
ACCOUNTANCY
CONCEPT DEVELOPMENT
CUSTOMER RELATIONS
FINANCE
INSURANCE
BUDGETING
CONTENT MANAGEMENT
LEADERSHIP
MANAGEMENT