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Alfred Kassab, Head of Operations

Alfred Kassab

Head of Operations·Who’s Cookin’ DMCC

United Arab Emirates

Master's degree, International Hospitality and Service Management

Work experience

Total years of experience: 12 years, 10 months

Head of Operations

March 2017 - Present

Who’s Cookin’ DMCC

United Arab Emirates

March 2017 - Present

Who’s Cookin’ DMCC is a start-up F&B company in JLT with an International home cooked food concept.
Main Responsibilities are:
-Establish a completely new business, design and implement the process to operate it.
- Responsible to coordinate and oversee the team insuring the highest standards are met.
- Develop and maintain working practices in line with current food hygiene regulations and that all team members are trained in this area.
- Handling all paper work in regards to the employees (Visa, insurance, PIC etc) as well as the papers in regards to the trade license and all other.
- Implementing and handling the accounting and finance of the company alongside the audit firm.
- Develop and change the menus according to the new trends and events to the suit the clientele.
- Constantly review and improve process and supplier selection.
- Develop and maintain operational procedures.

Job role:
Management

operations manager

March 2016 - August 2016

Hyatt

Dubai, United Arab Emirates

March 2016 - August 2016

Manager of 2 outlets

Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

July 2015 - August 2015

Boardwalk restaurant, Al Wasl hospitality

United Arab Emirates

July 2015 - August 2015

Creating Christmas and New Year’s Eve events that exceeded all previous revenue achieved.
- Expanding the Traiteur and Terrace Friday champagne brunch by meeting with the suppliers to get better support and by implementing new ideas to lower the cost while creating a better guest experience.
- Agreeing and managing the budget P&L.
- Creating new beverage menu lists that is suitable for both outlets as well as handling the beverage of the hotel
- Working closely with the marketing team to find innovative methods to market the business.

Job role:
Management

Manager

September 2012 - June 2015

Atlantis

Dubai, United Arab Emirates

September 2012 - June 2015

Manager of Nassimi beach and events such as Sandance and other

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

University of Glion

November 2019

November 2019

Master's degree, International Hospitality and Service Management

Switzerland

,

AUL university

November 2019

November 2019

Bachelor's degree, Business Administration

Lebanon

in

Lycee Franco LibanaisNahr Ibrahim

January 2005

January 2005

High school or equivalent, Biology

Lebanon

French Bac, Speciality

Skills

Feedback

Expert

Hotels

Expert

Music

Expert

Catering

Expert

French

Expert

MARKETING

Beginner

ACCOUNTANCY

Expert

CONCEPT DEVELOPMENT

Expert

CUSTOMER RELATIONS

Expert

FINANCE

Expert

INSURANCE

Expert

BUDGETING

Beginner

CONTENT MANAGEMENT

Beginner

LEADERSHIP

Beginner

MANAGEMENT

Beginner

French

Expert

Catering

Expert

Music

Expert

Hotels

Expert

Feedback

Expert