Operations Manager
Pote Holdings Pvt. Ltd.
Total years of experience :31 years, 8 Months
- Supervising all the retail and wholesale store Managers
- Ensuring conformity to set standards by all stores.
- Attending to human resources challenges in stores before redirecting the more complex ones to the H. R. Manager.
- Actively involved in the policy making board.
- Strategic planning.
-Ensuring that all stores in my area of jurisdiction
operated in tandem with the organization's set
standards all the time.
- Carrying out regular market survey to keep track of
competition.
- Providing motivational support to all my subordinates in
order to instill the spirit of positiveness and passion for
success.
- Strategic decision making with regard to sales, implementation of marketing strategies and people management.
- Handling both customers and staff concerns.
- Conducting staff training i :
- Customer service,
- Merchandising skills,
- Retail operating systems,
- Leadership & Supervisory Management.
- Problem solving skills.
- Ensuring that quality customer service prevails always.
- Supervising staff performance,
- Stock management.
- Cost control.
- People management.
- House-keeping.
- Sales drive.
- ensuring quality customer service prevails all the time.
- ensuring that the store operates in conformance to
company policies and procedures.
- Stock management,
- Team building and motivation.
- Supervising periodic stock-takes.
- Attending to customer and staff queries, referring more
complicated ones to superiors.
- Sales drive.
- Strategic Marketing management, - Strategic information Systems, - Strategic Human resources management. - Qualitative Analysis of Business. - Strategic International marketing - International promotion. - Marketing Research methods. - dissertation.
- Principles of marketing, - Marketing management, - Marketing research, - Relationship marketing, - Consumer and Buyer behavior, - Quality management, - Financial Aspect of marketing, - Distribution Fundamentals - Business Law 1 & 2 - Industrial relations
- Salesmanship skills, - Internal & External selling practices, - Managing a sales team, - Drafting a sales visit routine, - Problem solving Technics, - Marketing management, - Carrying out market survey. -