Debt Collection Officer
brf
Total des années d'expérience :12 years, 11 Mois
Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
Maintain debtor’s book to ensure that the debt status is accurate and latest.
Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Offer 24×7 services to customers in prompt and accurate manner.
Post customers’ check and ensure timely credit transfer.
Review collection queue to perform collection activities accordingly.
Adhere to customer policies and procedures.
Close a specific number of collection accounts each month to meet assigned target.
Understand and demonstrate the principles of the Company’s Mission, Vision and Values.
Contact customers via outbound/inbound phone calls and other means of communication by using the company’s call model to secure balance of debt by negotiating payment terms and methods.
Utilize various means of skip tracing to locate customers.
Record and update full and complete account information to aid in account resolution.
Adhere to FDCPA and state and federal laws and regulations.
Perform various Account Representative administrative duties.
Comply with policies and procedures as required.
Demonstrate and provide information on promoted services.
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute, brochures, flyers etc. to source new projects.
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Computer Science include artificial intelligence, 1.computer systems and networks, 2. security, database systems, 3. human computer interaction, 4.vision and graphics, 5. numerical analysis,