هاني الحداد

Head of Technologies Lead (CIO) في AGC

• الكويت - الكويت
• أشغل هذه الوظيفة منذ سبتمبر 2021

AGC is a company that operates in horeca as well as Catering and Retails. My job description and responsibilities include:
 Leading the development and implementation of digital transformation initiatives that align with the organization's business goals, objectives, strategies, and budget.
 Directing the simplification and standardization of operational processes within the organization, consistently identifying, evaluating, and implementing new technologies aimed at improving operational efficiency.
 Monitoring changes and advancements in technology to discover ways the company can gain a competitive advantage, also analyzing costs, value, and risks of technology to advise management, and approving purchases of all technological solutions.
 Using effective project management methods to reduce costs and risks, as well as ensure successful delivery of various projects related to data analysis, contact centers, digital sales, customer experience, and IT logistics.
 Establishing a technology vision, further developing the strategy and roadmap, and engaging business leaders to drive the success of digital transformation within the organization.
 Serving as the focal point within the organization for technology innovation, determining how mainstream and emerging technologies can be leveraged to advance the organization's vision.
 Overseeing cross-functional teams representing the core areas of the organization, balancing innovative projects with systemic initiatives to drive the business forward while ensuring the stability and longevity of core systems.
 Developing and managing digital channels and partnerships with aggregators while designing and customizing technological systems to improve customer experience.

Head of Portfolio Management (Executive Manager) في Kuwait Finance House Group - KFH

• الكويت - الكويت
• فبراير 2014 إلى أغسطس 2021

KFH is a pioneer Islamic Finance Bank with over 40 years of operations in several countries with over 11, 000 staff. My job description and responsibilities included:
 Led the development of the group banking strategy by providing portfolio management input and plans, aligning with the overall business strategy of the company to achieve defined business and strategic objectives.
 Acted as an integral member of the Digital Transformation and Strategy Board, providing strategic direction and digital initiatives while ensuring to consistently achieve business and strategic objectives through the successful completion of multiple programs and projects.
 Managed digital transformation programs focused on analyzing current processes to create organization-wide change, and develop post-go-live project tasks such as public relations and marketing, sales strategy, customer support, and post-implementation review.
 Oversaw project activities, developed project plans, reviewed project status, and coordinated resources required for the successful execution and completion of all digital transformation programs such as:

 Dashboards
 Performance Tracking
 Decision-Making Solutions
 Robotics
 Process Automation
 Customer Experience Programs
 Banking Cards And Payment Solutions
 Digital Wallets and Wearables Projects
 Incentive-Based Card Programs
 Digital Bank
 Virtual Branch
 Omni-Channel and Customer Onboarding Self-Service
 Virtual Banking Solutions

 Designed and created training programs, including researching, analyzing, and identifying training needs, and tailoring curriculum and materials to the goals and objectives of the organization and its trainees.
 Tracked and analyzed learning curriculum effectiveness through various evaluation techniques, including the evaluation of individual performances
 Facilitated learning solutions, preparing plans according to adult learning theory and providing a high-impact, interactive environment.
 Challenged thinking and fostered debate aimed at developing the ability of trainees to engage in critical discourse and rational thinking.

Manager, Projects & IT - (Member of Board of Directors) في Boushahri Group Holding & Integrator Co. for Information Systems

• الكويت - حولي
• نوفمبر 2010 إلى فبراير 2014

Boushahri Group W.L.L. is one of the leading, multifaceted business conglomerates in Kuwait (7 Companies) engaged in a wide range of activities that touch the most basic and the far advanced aspects of everyday life.

Integrator Co. is one of the leading providers of technology and enterprise software solutions, smart facilities, and intelligent buildings, as well as a provider of consultancy services including implementation, support, and an elite portfolio of service offerings in the commercial, hospitality, education, and health sectors.

My key responsibilities in Boushahri Group Holding included:
 Planned, developed, and managed all IT services, processes, systems, and support throughout the group.
 Researched, designed, and implemented appropriate technologies to support and improve group communications, access to information, and end-user productivity.
 Proficiently identified key project activities, goals, cost, timeframe, and funding limitations, additionally created roadmaps, baselines, specifications, scopes, deliverables, resource requirements, milestones, and deadlines.
 Coordinated hiring efforts for a team of technology professionals, acting as a person of authority, calling on extensive professional knowledge to provide them with professional and legislative-based information and understanding.

My key responsibilities in Integrator Co included:
 Represented the Project, Operations & Business Development Management functions on the organization's Board of Directors.
 Developed, reviewed, and determined the goals, costing, timeframe, funding limitations, procedures, staffing requirements, as well as allocation of resources for projects.
 Created project plans, and presented status reports and findings to owners, senior stakeholders, and team members to keep them on board about any changes in the project plan.
 Managed project budgets, consistently tracking project financials to ensure that projects stay within budget.

Projects Manager - (Member of Board of Directors) في Tawasul Services Company

• الكويت - الكويت
• أغسطس 2009 إلى نوفمبر 2010

Tawasul Services Co. is a Kuwaiti-based company specializing in delivering Information Technology (IT) Management Services and scalable solutions to fit medium to very large organizations. My key responsibilities included:
 Member of the management board and directly reporting to the Chairman and COO.
 Lead 66 internal projects and workflow implementation, developing and executing project management processes and procedures to ensure that all projects are completed on time, within budget, and to the satisfaction of stakeholders.
 Provided leadership, direction, and coaching to the project team to achieve project goals and objectives.
 Continuously monitored and evaluated the performance of the PMO, making recommendations for improvements as needed.
 Acted as a liaison between project teams and senior management, keeping them informed of project progress and addressing any issues or concerns.

Projects Manager & Senior Technical Engineer في Oz Webpage (Australia - Melbourne)

• استراليا
• مارس 2008 إلى أغسطس 2009

Network Engineer & Projects Manager في F1 Solutions (Australia - Canberra)

• استراليا
• ديسمبر 2006 إلى مارس 2008

Support Engineer في Kuwait Finance House - KFH

• الكويت - الكويت
• يناير 2006 إلى نوفمبر 2006

Network & Support Engineer في Diwan United Company

• الكويت - الكويت
• مايو 2005 إلى يناير 2006

IT Specialist في Russell’s Electrical Limited

• المملكة المتحدة - برمنجهام
• مايو 2002 إلى نوفمبر 2004

Lecturer Assistant في Coventry University

• المملكة المتحدة - برمنجهام
• أكتوبر 2001 إلى مايو 2002