Assistant Marketing and Events
Bader Sultan & brothers company
Total years of experience :16 years, 10 Months
Job7, Working as Assistant Marketing and Events Unit Head - Admin Department (Bader AlSultan & Brothers Co.
BSBC). 2016 - Up To date
✓ Managing group travels.
✓ Conferences and exhibitions registrations.
✓ Attending and organizing events.
✓ Manage social media account.
✓ Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
✓ Coordinate on-site arrangements for all meetings and events : Assist with negotiations for
space contracts and book event space, arrange food and beverage, order supplies and
audiovisual equipment, ensure appropriate décor
✓ Serve as liaison with vendors on event-related matters
✓ Assist with managing on-site production and clean-up for events as necessary
✓ Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards,
etc.
✓ Assist with preparing budgets and provide periodic progress reports to Executive Director for each event project.
✓ Keep track of event finances including check requests, invoicing, and reporting.
✓ Close out all events as required.
✓ Propose new ideas to improve the event planning and implementation process.
•Defining tasks, deadlines, milestones and deliverables of the project and preparing a detailed Project Plan.
•Communicating the project within the company and preparing a Project Kick-off Memo
•Work closely with clients to address their business systems requirements.
•Work closely with (development/Designers) teams and end users ensuring quality solutions are delivered to business.
•Develop training material as required and deliver required (web& Mobile application) IT business systems trainings to end-users.
Demo, Training, Presentation and Hands-on training on Service Desk Solution « System Center Service Managements2012 »
Project Analysis, Build structure for the client for the Service Desk Management to manage their works, Make reports for each Sub Departments.
Backup system.
Installation for the server and upgrade the SCSM server and Client
Creating and Managing user accounts, Groups in active Directory
.
Updating critical patches in the server /clients as per the requirements
Create Email account for new employee on mail server.
Teach students IT subjects (MS Word, Excel Access, Power Point, Outlook…)
Teach students Customer service.
Teach students English.
Make reports for each student, and make exercises, quizzes and final exams.
Demo, Training, Presentation and Hands-on training for the Customer on Documents Management solution “ Arcmate Enterprise “ “ Tarasol System”
Installation for the server and upgrade the Arcmate Enterprise server and Client
Project Analysis, Build structure for the client for the Document Management to manage their works
Trouble shooting
Make booklet and Presentations step by step how to solve problems and manual Booklet
.
Note: Working as Contractor With VIVA, Support the Stuff with Arcmate Enterprise Solution and Tarasol System.
Collect data & configure it in Sybermac system (Department / Sub Departments, Category, Type, Item, summaries and users profile), Edit & update data to Remedy System
Make escalation flowchart for levels (L1, L2, L3)
Collect data & configure it in Sybermac system.
Test Scripts for the configuration in the Remedy system.
Arranging the Training attendance on “How to submit a request through Remedy System”
Training Sessions for Alghanim Employees at Remedy “Sybermac” Service Desk Solution.
Handling Calls, Create requests, Weekly Reports
Roster shifting table for the IT service desk Team.
Attend trainings (Remedy System, ITEL, Prince”2”, Team Building).
Weekly Reports for all Requests in the L1, L2, L3.
Checking the Service Desk system if there is any Errors in the Forms and scripts.
Administration and support to FTT (Fist Time fixed) calls
Create User ID and block/unblock and give permissions for the users in the SAP- POS systems
Follow up with the users for any transaction they need it in their forms.
Demo, Training, Presentation and Hands-on training for Employees on Help Desk System “Remedy” \[IT Service Management for the Enterprise\].
Make “Remedy User Manual” booklet and Presentations step by step Describes the basic steps in the Remedy Service Desk Solution for IT Department Team.
Teach students IT subjects (MS Word, Excel Access, Power Point, Outlook…)
Teach students statistics Subject.
Make reports for each student, and make exercises, quizzes and final exams.