Handling System check-in and Bording
Dnata ( Emirates Group)
Total years of experience :12 years, 5 Months
Establishing good passenger service and relation.
System Passenger and baggage acceptance.
Checking their traveling documents and make sure that the passenger is ok to travel.
Guiding them to the boarding gates or any facilities they need around the airport.
Solving passenger problems and complains.
Creating hospitality between airport staffs and passengers, as well as maintaining company image.
Providing correct and relevant information to the passengers.
Providing professional customer service, advising customers on new
movies released and giving information on next attractions.
Selling movie tickets and giving information about session timings.
Handling calls, customers problems and complaints e.g. movie ratings.
Handling cash at the till points and closing daily tractions in office.
Preparing and serving fast foods in the cinema restaurants.
Ushering customers into the theatres and making sure they are allocated in their proper seats.
Regular cinema checks to make sure the movies are running smoothly.
Giving first aid to any injured person within the cinema premises
Handling stocktaking once a week.
Receiving deliveries and merchandising products.
Communicating with the management on business growth and incase of any promotions.
Housekeeping.
Customer Service, gaurding, handling security alarms, safety keys, Cutomers complains and first aid.
Prepairing declaration, PRO and all related import and export documents.
Data entry, filling and keeping records.
Handling mails, calls and giving daily feedbacks to the manager.
Ms-word, Excell, Power point, Windows and book keeping.