Ticketing, Visa & Sales supervisor
VAYA TRAVELS L.L.C
Total years of experience :6 years, 6 Months
- Sales Planning & Reporting
- Make professional accurate cost effective travel arrangements for clients while providing excellent customer service
- Answering calls professionally and following the leads to generate sale
- Booking tickets using SABRE and Amadeus
- Queuing bookings to the consolidators
- Updating a PNR, Rebooking, Cloning a PNR, Updating SSR and OSI
- Additional add on services to the airline
- Direct dealing with Consolidators
- Dealing with Corporate and walk in clients.
- Maintaining and achieving a customer database
- Office Administrative issue’s identification and resolution
- Refunds and Dealing with client complaints - Hotel Bookings and Dealing with VISA enquiries.
- Any additional service that would enhance the betterment of the organization.
- Sales Planning & Reporting
- Answering calls and following the leads to generate sale
- Booking tickets, by using GDS (SABRE, worldspan, Galileo)
- Queue to consolidator, Updating PNR, Rebooking, Cloning a PNR
- Adding an SSR or an OSI to a booking
- Adding additional services to a booking like seats and meals
- Direct dealing with Consolidators
- Dealing with Corporate and walking clients.
- Refunds and handling customer queries and help resolving client complaints
- Hotel Bookings and handling VISA requirements
- writing LPO's / faxing documents office related administrative duties
- Any additional task that would enhance the betterment of the organization
- Sales Planning & Reporting
- Answering calls and following the leads to generate sale
- Booking tickets, by using GDS (Worldspan, Galileo)
- Being up to date with the customers regarding latest promotions
- Handling customer Complaints and keeping a good work environment. - Managing a team and improving their skills
- liaising and networking with a range of travel industry consolidators - Maintaining and updating customer database
- Agents Personal Grooming, Sales Training and improving their skills. (Communication and GDS Training)
- Office Administrative issue’s identification and resolution
- Issuance of Tickets, Refunds and Dealing with client queries and complaints
- Resolving issues regarding bookings and fares
- Any additional given opportunity that would add to the betterment of the organization
- Answering and making calls to the customer
- Booking tickets, by using GDS (Galileo, Worldspan)
- Direct dealing with Clients
- Achieving a target to generate revenue for the company
- Handling customer queries and complaints
- Maintaining a good working environment
- Answering and making calls to the customer
- Booking tickets, by using GDS (Galileo, Worldspan)
- Direct dealing with Clients / Front desk Dealing
- Achieving a target to generate optimal revenue for the company.