Asst. IT Manager
Independent Food Company
Total des années d'expérience :18 years, 7 Mois
As a IT Manager, I am responsible for facilitating our customers success through the appropriate use of information technology. Communication with and education of our customers is as critical to our joint success as is implementing the “best” technology. Functional/Technical Is an expert (knowledge and technical skills) in all appropriate application software. Understands the relationship between hardware and applications. Provides timely and effective solutions to systems problems. Ensures internal customer’s working knowledge of appropriate applications. Maintains positive relationships with internal and external customers. Projects Practices effective long and short-term planning for all projects. Completes all projects in a timely and professional manner while maintaining the highest quality. Effectively manages projects to control scope, budget, and schedule. Evaluates and minimizes risks in all projects. Ensures adherence to project budgets. Achieves customer understanding of the “why” and “what” of the project. Maintaining IT infrastructure of all restaurants of company and head office.IT Infrastructure Designing, IT Security, Data Management, Micros 3700, Symphony
Manage software issue resolution.
•Manage User change requests.
•Develop user manuals and conduct user training.
•Overlook help desk operation.
•Monitor and analyze user feedback.
•Manage hardware and software maintenance.
•Manage software maintenance and enhancements.
•Implementing, maintaining and updating corporate application Servers’ security and installing service patches to keep the machine up-to-date
•Scheduling installations and upgrades and maintaining them in accordance with established IT policies and procedures
•Configuring and adding any new hardware or any type of peripherals and monitor their working status- Researching, recommending, documenting, and implementing new procedures and technologies that will improve the effectiveness (and reliability) of systems.
Provide support to all software processes in the hotel and assist and coordinate with departments to analyze all requirements and provide efficient support to all end users. Collaborate with department personnel and design innovative solutions for all IT issues and maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve all efficiently.
Manage software issue resolution.
•Manage User change requests.
•Develop user manuals and conduct user training.
•Overlook help desk operation.
•Monitor and analyze user feedback.
•Level 1 & 2 technical support.
•Implementing, maintaining and updating corporate application Servers’ security and installing service patches to keep the machine up-to-date
•Scheduling installations and upgrades and maintaining them in accordance with established IT policies and procedures
•Configuring and adding any new hardware or any type of peripherals and monitor their working status- Researching, recommending, documenting, and implementing new procedures and technologies that will improve the effectiveness (and reliability) of systems
Involved in Installation and configuration of the application.
•Providing support to team member on different stages & meet the dead line of project. - Involved at all stages of the project wise requirements definitions, functional specifications, Implementation, user acceptance testing (UAT), training and production deployment.
•Provide support for production issues and enhancement requests (assist with issue documentation and analysis
Implementation of software and backlog scanning of documents and putting them online: Client requirement analysis, application design, Software installation and Pre-& Post sales Project Coordination and Scanning and indexing the Property Related Document and handle the Project supporting the user and helping the business users giving the production support at production environment. Testing the application at the time of any issues came on production or if any new changes introduce in application and deployment of the changes in production.
• PROFILE: Implementation of software and backlog scanning of documents and putting them online. Client requirement analysis, application design, Software installation and Pre-& Post sales Project Coordination.
• Client requirement analysis, application design, Software installation and Pre-& Post sales Project Coordination and Scanning and indexing the Property Related Document and handle the Project supporting the user and helping the business users giving the production support at production environment. Testing the application at the time of any issues came on production or if any new changes introduce in application and deployment of the changes in production
• Installation and troubleshooting of PCs and peripherals and configuration of internet and modem.
• Planning, Designing, Implementation & Maintenance of complete LAN systems (Including wiring/cabling, installation of hubs/switches, servers / workstations).
• Administration of all job responsibility (user accounts, managing active directory backup of data, installation /up-gradation/configuration of operating systems).
• Co-ordination with vendors for procurement of IT equipment.
• Creating & Maintenance of User account on Microsoft Outlook, Outlook Express.
• Installation and troubleshooting of PCs and peripherals and also maintenance of various Anti - virus.
• Hardware and Software Vendor Co-ordination.
• Maintenance of complete LAN systems (Including wiring / cabling, installation of switches, servers / workstation).
Bachelor Of Computer Applications.