Business Analysis Lead
Agile Technologies
Total years of experience :11 years, 6 Months
.Founded and managed the company, To provide devotion for technology and innovation as the forefront of our field.
.Implemented more than 12 successful projects and delivered to customers
.Resolved implementation and operation issues with product manufacturers.
.Improved Odoo system by adding new features and infrastructure, enhancing system Localizations And Training Methods.
.Authored user documentation to help train third-party personnel on newly-implemented Odoo Software.
.Evaluated and adopted new technologies to address changing industry needs.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
.Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
Collaborated on all stages of Odoo development and deployment life-cycle, from requirement gathering to
production and deployment releases
Reviewed les, records and other documents to obtain business information and key data informing
responses to development requests and requirements gap analysis
Secured high-value accounts through consultative selling, eective customer solutions and promoting
compelling business opportunities
Documenting Odoo infrastructure For Clients by operating procedures, strengthening controls and
enhancing overall performance
Collaborate and communicate with software designers and developers to understand the product details.
Produced and distributed tutorials to help end-users use a variety of applications
Features Quality assurance testing upon delivery of each task or software modication
.Generated the Infrastructure Departments of Faylasof
.Creating Products & Orders Supply Chain for the company
.Launching and Managing ERP development system to fit Faylasof Supply chain models
.Represented Faylasof in Seaside Startup Summit UAE. Ras al-Khaimah & won 1st place
.Developing the company ERP software ( Odoo ) with local partners, and provide the aspects and technical designs of the software needed
.Contracting with all the Courier companies
.Representing Faylasof in events & possible investors
.Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
.Developed and submitted strategy and initiative reports highlighting current actions and proposed changes to the corporate committee.
.Oversaw bin fulfilment services, Supplying and case picking for supply chain orders with rapid turnaround, ensuring high-quality and fresh product delivery.
.Oversaw teams planning, implementing and realigning field and base operational strategies.
.Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
.Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
. Managing and Leading two warehouses and all their operations
. Managed all aspects of administrative and personnel needs of ground supply operations.
.Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
. Led the Project with the Development department, to launch Odoo requirements and project scope in the Company
. Developed team communications and information for internal and external meetings.
. Educated customers on promotions to enhance sales.
. Answered customer telephone calls promptly to avoid on-hold wait times.
. Assisted customers with Flights details And adding new features to their Bookings, and arranging merchandise pick-up at other locations.
. Offered advice and assistance to customers, paying attention to special needs or wants.
. Cultivated customer loyalty, promoted repeat customers and improved sales.
. Answered constant flow of customer calls with up to 120 calls in per day.
. Evaluated account and service histories to identify trends, using data to mitigate future issues.
. Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
. Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
. Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
. Checked prices and calculated totals for accurate invoice processing.
. Input data in SAP to create updated status reports for quick reference of project progress and deadlines.
. Gauged production progress to inform leaders of performance concerns.
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