Ali Al Ali

Experience, Roles & Responsibilities:

ICT Strategy

Developed ICT strategy in-lining with organizational strategic vision, further supplementing Dubai SMART City vision set by H.H Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of U.A.E and Ruler of Dubai.
Have synchronized IT Roadmap of organizational strategy and vision aligned with Dubai SMART Government, Dubai Model, Dubai Government Excellence program and Dubai Strategy 2021.
Ensured innovative SMART Technological business practices to match Dubai world class level of efficiency and accessibility.
Assured provision of highest sustainability standards for customer focused services (SMART and E-services).
Implemented simplest effective business intelligence to customer focused services increasing aviation revenue and growth.
Implemented stern security standards assuring secure confident IT frameworks.

Establishment of ICT Functional Units within the department

Established structural modules as per ITIL practices.
Expertise knowledge in scoping ICT Services, defining policies, mapping procedures to Polices, etc.
Team Charter Preparation with roles and unit functionalities.
Creation of Benchmarking I.C.T Schedule.
Synchronized core functional units as per organizational demands.
Created job roles and descriptions in-lined with HR department for the required IT roles.

Formation of ICT Management

Designed and developed ICT Portfolio and Operating Model for DCAA to accomplish Dubai SMART Government and Dubai Strategy 2021.
Reviewed & Enhanced ICT Integrated Operation Model (Policy,  Process & Procedure) to align with the standards defined within ISO 20001 and ISO 27001.
Developed and reviewed on periodic intervals, ICT Master Plan.
Deliver the approved ICT project portfolio to priority, cost and schedule.
Implement quarterly predictive and preventive maintenance programs to ensure reliability of critical ICT systems.
Ensured continuous availability and maintenance of ICT services and systems.
Identified new commercial opportunities of existing ICT services provided to customers.
Increased the provision of current ICT commercial services.


Establishment of I.C.T Infrastructure

Established DCAA DATA Center with top technological resources.
Established Disaster Recovery Site for Host DATA center.
Implemented Business Continuity Plan for critical core services of organization.
Maintain quarterly assessment of all Data centers (including DR site), NOC, SOC and Telecom facilities.
Implemented Virtualization Infrastructure.

ICT Procurement

Experience in managing the optimal feasibility of resources for complete budget utilization.
Incorporated Industry Standard Pricing Methodology within ICT Service Catalog.
Vendor Management:
Outsourcing Resources (Human, Application, Services, Hardware, etc).
Hardware (Servers, Desktops, SMART Devices, Laptops, VOIP Systems, etc).
Software (Applications, Licenses, SLAs, AMCs etc)

ICT Governance

Established a structure of relationships and processes to direct and control the enterprise in order to achieve the enterprises goals by adding value while balancing risk versus return over IT and its processes.
Managed ICT performance and capable of transforming ICT to meet present and future demands for the business.
Certified ICT unit with ISO 20001, ISO 27001 and ISR in all functional area.

ICT Management

Having ability to focus on effective supply of products and services, and the management of operations like:
Establishment of Service Desk.
Modeling SharePoint Web portal for whole organization.
Integrated Reporting Solutions (Departmental Dashboard Structure).

ICT Network & Security

Established and enhanced security standards in software and NOC systems.
Reviewed and amend on quarterly basis all ICT Security Policies and update relevant polices.
Published ICT Risk Register and identified actions to mitigate risks.