علي عبدالرزاق البقاعي

▪ Manage all IT infrastructure day-to-day operations, including storage, applications, databases, email services, systems management, network resources, and virtual infrastructure.
▪ Implementing and configuring (Active Directory - Domain Controllers - File print - DHCP - DNS - GPO - Exchange).
▪ Implementing a new monitoring and alerting system to improve the organization's visibility into the health and performance of its systems (Nagios - Zabbix).
▪ Collaborating with developers to design and implement a continuous integration/continuous delivery pipeline for the organization's applications.
▪ Implementing a new security infrastructure to protect the organization's systems and data from cyber threats.
▪ Leading the design and implementation of a new data center, including the selection of hardware and software components and the creation of a network and storage architecture.
▪ Extensive experience with network-attached storage (NAS) and storage area networks (SAN) technologies, including installation, configuration, and management.
▪ Design and implement VMware vSphere environments for various clients, including configuration of ESXi hosts, vCenter servers, and virtual machines.
▪ Perform routine maintenance and updates to VMware environments, including upgrading to new versions of vSphere.
▪ Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

▪ Delivering IT support for clients using remote desktop.
▪ Installing and configuring Windows server 2016, 2019 and exchange server 2016, 2019.
▪ Exchange server 2016, 2019 administration, and user and mailbox creations.
▪ Administration, back up and replication of Server.
▪ Configuration and adding users to Windows server 2016, 2019 active directory.
▪ Troubleshooting profile, group policy, security group, share access related problems.
▪ Configuring and troubleshooting DNS and DHCP servers.
▪ Troubleshooting Replication, FSMO issues.
▪ Handling Internet Information service (IIS).
▪ Network and PC Troubleshooting.
▪ Maintaining and checking the printers, modems, and other peripherals if they are working properly.
▪ Configuration and testing of new and existing operating system software.
▪ Network cabling, PC assembling and troubleshooting.
▪ Setting-up VPN Server and Remote Desktop Server.
▪ Installation and configuration of test servers.
▪ Install and update antivirus.
▪ Provides training to the users.
▪ Other tasks to be given by the Assistant and the IT Manager.

▪ Provided advanced technical support to end users, including troubleshooting hardware and software issues, configuring devices, and assisting with network connectivity.
▪ Led the implementation of a new cloud-based email system, including user training and support.
▪ Designed and implemented network infrastructure for large enterprise, including VLANs, VPNs, and firewall configuration.
▪ Acted as primary point of contact for customer service and support, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
▪ Provided technical support to end users, including troubleshooting hardware and software issues and assisting with network connectivity.
▪ Assisted with the design and implementation of network infrastructure, including switches, routers, and firewalls.
▪ Managed virtualization environment using VMware vSphere, including resource allocation and disaster recovery planning.