Sales Senior
مجموعة الحكير
مجموع سنوات الخبرة :16 years, 6 أشهر
Sales Manager Director and marketing manager in charge
Lead and motivate staff to improve customer service with clients.
Design and implement strategic plans to reach sales targets.
Cultivate lasting relationships with customers to grow customer loyalty.
Develop and promote weekly, monthly and quarterly sales objectives.
Draft detailed and accurate sales reports.
Work with customers to better understand their business needs and goals.
Assess costs, competition, and supply and demand to identify selling prices.
Estimate sales volume and profit for current and new products.
Establish a sales training program to train new employees.
Meet with sales managers to assess company performance.
Responsible for Corporate and Travel Agent Room Sales for the hotel.Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.Update action plans and financial objectives quarterly.Identify new markets and business opportunities and increase sales.Represent Hotels in various events and exhibition.Implements all sales action plans related to my market areas as outlined in the marketing plan.Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business.Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
Assess additional training needs based on data gathered and interaction with sales team from property visits. Attending all department and hotel meetings as necessary.Targeting key accounts potential for the company.Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
Assists in VIP’s arrival departure in absence of guest relation officers.
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
Assists in sending guest messages or faxes.
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Assists in handling room lock problems.
Prepares and checks for VIP’s arrival and escorts guests to rooms.
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
Operates the front office computer system in order to assist front office attendants.
Checks group department, fit and ensure switchboard makes appropriate wake up calls.
Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
Assists reception, business centre, cashier, concierge and bell captain during they are busy.
Answers guests inquires, handles complaints and attend to the needs of the guests.
Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
Authorises charges to be made for late departures and/or compliments on them.
Promotes and maintains good public relations.
Motivates and maintains good staff relations.
Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
Follows up in credit check report, liaise with credit manager.
To responsible for front office operation during the absence of Front Office Manager (HO).
• Supervise accurate and efficient Reception operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
•Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
•Place telephone calls or arrange conference calls as instructed.
•Contact security staff members when necessary, using radio-telephones.
•Stamp messages with time and date and file them appropriately.
•Answer simple questions about clients' businesses, using reference files.
•Monitor alarm systems to ensure that secure conditions are maintained.
•Record messages, suggesting rewording for clarity or conciseness.
•Keep records of calls placed and charges incurred.
•Complete forms for sales orders.
• F.O Forms.
• Room’s allocation (FIT, VIP, Groups).
• VIP Codes and benefits VIP Room Inspection.
• Check in Procedures (FIT, VIP, Groups, &disabled guests). Express check in.
• Handling different types of problem during check in process. Changing room allocation during check in.
• Guest Escorting and Rooming ( FIT, VIP, Groups)
• Luggage Handling during C/In Light Luggage
• Handling Guest Inquiries Requests and following Up on it.
• Handling guest complain and unsatisfied guest.
• Handling Wake Up Call request Courtesy calls Procedures.
My major strengths include strong and competent leadership and management skills, effective training, and communication skills, a team player that will contribute 100% to meet team goals, my attention to details and my work ethics standard and professionalism. I offer scheduling flexibility, maturity and reliability, approachable and courteous personality with a sincere and genuine demeanor; I am optimistic, objective, and have a resolution producing approach to goals and tasks. Good Planning Skills. Good Communication skills. Quick learner. Efficient. Workaholic. Friendly. Can interact professionally with different kind of mentalities. Initiative. Ability to learn any new Language. High ability to understand and deal with almost all kinds of People.