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تم إلغاء حظر المستخدم بنجاح
علي الكثيري , Human Resource And management

علي الكثيري

Human Resource And management ·Metropolitan Trading Council Company

الإمارات العربية المتحدة

دكتوراة, Education

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 3 أشهر

Human Resource And management

يناير 2023 - يناير 2025

Metropolitan Trading Council Company

West Modesto، الولايات المتحدة

يناير 2023 - يناير 2025

• Assisted executive leadership in enhancing HR strategies, ensuring compliance with policies and regulations.

• Facilitated effective communication across departments, leading to improved workflow efficiency and collaboration.

• Implemented best practices in office management, contributing to a more organized and productive work environment.

• Developed training materials and conducted workshops, fostering staff development and engagement.

• Acted as a liaison between management and employees, addressing concerns and promoting a positive workplace culture.

• Streamlined administrative processes, resulting in time savings and increased operational effectiveness.

• Provided exceptional customer service, enhancing client satisfaction and retention.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Administrative Leader

يناير 2022 - يناير 2025

Lion Shield Security Company & Overton Security Company

Huntington، الولايات المتحدة

يناير 2022 - يناير 2025

• Led administrative operations, enhancing organizational efficiency and productivity.
• Spearheaded staff recruitment and training initiatives, fostering a skilled and motivated workforce.
• Developed and implemented HR policies that streamlined processes and improved service delivery.
• Ensured compliance with local regulations and industry standards, minimizing risks and enhancing organizational integrity.
• Collaborated with cross-functional teams to support customer service excellence and educational initiatives.
• Actively engaged in continuous improvement efforts, driving operational effectiveness and employee satisfaction.

مجال الشركة:
خدمات الدعم التجاري

Teacher Assistant

يناير 2020 - يناير 2023

Advanced College

East Los Angeles، الولايات المتحدة

يناير 2020 - يناير 2023

• Supported faculty in delivering engaging curriculum and provided effective student mentorship, enhancing academic success.

• Conducted comprehensive research and academic studies in education and human resources, contributing to knowledge advancement in these fields.

• Developed strong communication and interpersonal skills while interacting with diverse student populations and faculty members.

• Collaborated with educational teams to streamline administrative processes, improving overall efficiency in curriculum management.

• Demonstrated a commitment to fostering a positive learning environment and promoting student engagement through innovative teaching methods.

• Utilized analytical skills to assess educational programs and recommend improvements based on research findings.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي

Independent Contractor

يناير 2020 - يناير 2023

(Uber & DoorDash)

East Los Angeles، الولايات المتحدة

يناير 2020 - يناير 2023

• Provided exceptional customer service by ensuring safe and reliable transportation logistics.

• Achieved a remarkable 49/5 customer satisfaction rating, demonstrating strong interpersonal skills and commitment to client needs.

• Utilized real-time GPS technology to optimize routes, highlighting analytical skills and attention to detail.

• Developed effective communication and coordination skills through interactions with diverse riders.

• Fostered a positive environment by addressing concerns and feedback, enhancing overall service quality.

• Demonstrated adaptability and problem-solving abilities in a fast-paced, dynamic setting.

• Prepared to leverage these skills in office management, human resources, and customer service roles.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Labour Inspector

يناير 2007 - يناير 2008

Ministry of Labour

أبو ظبي، الإمارات العربية المتحدة

يناير 2007 - يناير 2008

• Conducted thorough inspections to ensure organizational compliance with labor laws, fostering a compliant workplace environment.

• Provided comprehensive training to employers and employees on UAE labor policies, enhancing understanding and adherence to regulations.

• Collaborated effectively with various ministry departments to address and resolve compliance issues, demonstrating strong coordination and problem-solving skills.

• Leveraged expertise in labor regulations to support office management and human resources functions, ensuring smooth administrative operations.

• Developed strong communication and customer service skills while engaging with diverse stakeholders, enhancing overall organizational effectiveness.

• Contributed to educational initiatives, sharing knowledge and fostering a culture of compliance and continuous learning.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
الشؤون القانونية

Customer Service Agent

يناير 2006 - يناير 2007

Emirates Post Office

أبو ظبي، الإمارات العربية المتحدة

يناير 2006 - يناير 2007

• Provided exceptional frontline customer service, ensuring client satisfaction and retention.

• Developed strong communication skills while addressing diverse customer inquiries and resolving issues efficiently.

• Collaborated with team members to enhance service delivery and improve operational efficiency.

• Recognized for outstanding service quality and adherence to labor law compliance, fostering a respectful workplace.

• Leveraged problem-solving abilities to streamline processes and support administrative functions.

• Demonstrated a commitment to continuous improvement, contributing to training and development initiatives for staff.

• Prepared to transition into office management and human resources roles, utilizing customer service expertise to enhance organizational effectiveness.

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Specialist and administrator

يناير 2000 - يناير 2004

Al-Imad Company

أبو ظبي، الإمارات العربية المتحدة

يناير 2000 - يناير 2004

• Enhanced customer service delivery by implementing effective support strategies, ensuring a seamless experience for clients.

• Collaborated with sales teams to streamline operations, contributing to increased efficiency and improved customer satisfaction.

• Developed and enforced organizational policies aimed at elevating service quality, resulting in positive feedback from clients and stakeholders.

• Leveraged strong communication skills to address customer inquiries and resolve issues promptly, fostering a positive organizational image.

• Actively participated in training initiatives, equipping team members with the tools necessary to excel in customer service roles.

• Demonstrated a commitment to continuous improvement by regularly assessing service delivery processes and making data-driven recommendations.

مجال الشركة:
الهندسة المدنية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Representative (Intern)

يناير 1999 - يناير 2002

Ministry of Commerce, Municipality of

أبو ظبي، الإمارات العربية المتحدة

يناير 1999 - يناير 2002

مجال الشركة:
خدمات الدعم الإداري

«Intern Administrator

يناير 1998 - يناير 1999

Ministry of Healthcare

أبو ظبي، الإمارات العربية المتحدة

يناير 1998 - يناير 1999

مجال الشركة:
خدمات الرعاية الصحية الأخرى

التعليم

California State University

يناير 2020

يناير 2020

دكتوراة، Education

الولايات المتحدة

المعدل التراكمي (نقاط): 3.6 من 4

المعدل التراكمي (نقاط): 3.6 من 4

Claremont Graduate University

يناير 2012

يناير 2012

الثانوية العامة أو ما يعادلها، Human Resource Management

الولايات المتحدة

University of California

يناير 2009

يناير 2009

الثانوية العامة أو ما يعادلها، Human Resources

الولايات المتحدة

United Arab Emirates University

يناير 2007

يناير 2007

الثانوية العامة أو ما يعادلها، Geographic Information

الإمارات العربية المتحدة

Skills

Customer Service Management
Expert
Customer Service Management
Expert
researcher
Expert
researcher
Expert
Education
Expert
Education
Expert
Administrative
Expert
Administrative
Expert
Human Resources
Expert
Human Resources
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
POLICY ANALYSIS
Intermediate
POLICY ANALYSIS
Intermediate
POLICY DEVELOPMENT
Intermediate
POLICY DEVELOPMENT
Intermediate

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Certified Excellent Customer Service Representative
Strategic Thinking & Motivation Techniques
Six Sigma Strategic Management
Six Sigma Black Belt Certification
Professional Human Resource Certificate