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Ali Alkhazali, Customer Experience Sr Manager

Ali Alkhazali

Customer Experience Sr Manager·Abu Dhabi Ports

United Arab Emirates

Master's degree, MBA

Work experience

Total years of experience: 19 years, 4 months

Customer Experience Sr Manager

August 2017 - Present

Abu Dhabi Ports

Abu Dhabi, United Arab Emirates

August 2017 - Present

Design Service Transformation Strategy & Implementation
* Improve end-to-end Customer Experience & Journey
* Manage Unified Contact Center and Frond-Desk Teams
* Support Technology, Digitalization, CRM projects Group Level
* Drive Business Excellence Improvement & Governance
* Support Organization Service Capabilities & Service Culture

Company industry:
Trading & Commodity Trading
Job role:
Management

Customer Service Sr Manager

March 2010 - August 2017

Bupa Arabia

Jeddah, Saudi Arabia

March 2010 - August 2017

Company industry:
Insurance & TPA
Job role:
Management

Business Support Officer

January 2005 - January 2008

Batelco Group

Jordan

January 2005 - January 2008

Call Center & Back Office business support
* Planning, Forecasting, Scheduling, and Reporting

Company industry:
Telecommunications
Job role:
Support Services

Education

Geneva Business School

May 2017

May 2017

Master's degree, MBA

Switzerland

Skills

Service Excellence
Expert
Service Excellence
Expert
Call Center Management
Expert
Call Center Management
Expert
Consulting
Expert
Consulting
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Strategy Work
Expert
Strategy Work
Expert
CALL CENTER
Expert
CALL CENTER
Expert
FORECASTING
Expert
FORECASTING
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
REPORTS
Expert
REPORTS
Expert
SCHEDULING
Expert
SCHEDULING
Expert
CRM
Beginner
CRM
Beginner
STRATEGIC
Beginner
STRATEGIC
Beginner
Service Excellence
Expert
Service Excellence
Expert
Call Center Management
Expert
Call Center Management
Expert
Consulting
Expert
Consulting
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Strategy Work
Expert
Strategy Work
Expert

Hobbies

  • Playing Musical Instruments