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Ali Almanasef, IT Help Desk Support Specialist

Ali Almanasef

IT Help Desk Support Specialist·Marco Technologies,

Saudi Arabia

Master's degree, information Assurance

Work experience

Total years of experience: 2 years, 5 months

IT Help Desk Support Specialist

January 2023 - May 2025

Marco Technologies,

Saint Cloud, United States

January 2023 - May 2025

• Maintained CISCO products, 32 routers, 18 switches, and Access Points supporting around 50
users.
• Provided proper and timely IT technical support to user tickets via phone, email, and help desk
system
• Troubleshot Windows OS, printers, and connectivity problems
• Installed and updated software and operating systems

Company industry:
Software Development
Job role:
Information Technology

Education

ST. CLOUD STATE UNIVERSITYMaster

December 2022

December 2022

Master's degree, information Assurance

United States

ST. CLOUD STATE UNIVERSITY

May 2021

May 2021

Bachelor's degree, Administration And Information Systems

United States

Skills

ENTERPRISE APPLICATION SOFTWARE

Intermediate

COMPLIANCE RISK

Intermediate

DECISION SUPPORT SYSTEMS

Intermediate

INFORMATION ASSURANCE

Intermediate

INFORMATION SYSTEMS

Intermediate

IT RISK MANAGEMENT

Intermediate

MICROSOFT WINDOWS

Intermediate

NETWORK ENGINEERING

Intermediate

PROJECT MANAGEMENT

Intermediate

TECHNICAL SUPPORT

Intermediate

Data Network

Intermediate

Microsoft Office

Expert

Installation

Expert

IT Technical Support

Intermediate

Administration

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

photographer