Deputy Head of Information Technology
Almarai
مجموع سنوات الخبرة :20 years, 9 أشهر
Deputy Head of Information Technology in Almarai. An experienced IT professional working with some of the large-scale structured organizations in the Kingdom of Saudi Arabia with a demonstrated history of working across different industries. Skilled in strategy management and governance, teams building, programs, and operations management with Executive Master of Business Administration from KSU and a Computer Science Bachelor's Degree. Member of the Artificial Intelligence Society.
Age /Date of Birth: 42, (28/05/1979) Status: Married Employers: Almarai
Current Location: Riyadh, KSA
Preferred Location: Saudi Arabia
Contact Details: Mobile 966566620020, eMail asasi66@hotmail.com
Qualifications and Education:
• Executive Master of Business Administration (EMBA)
• Bachelor’s Degree in Information Technology and Computing
• Associate University Degree of Information Technology & Telecom
Employment:
Designation : Deputy Head of Information Technology
Company : Almarai
Tenure : Aug 2019 to till date.
Responsibility and Work Description:
• Manage overall IT functions heads, departments Heads and in charge for overall IT operations
• Prepare strategic planning and 5 years planning.
• Manage and oversee the department budget
• Develop the IT business plan, master plan and budget considering technology requirements and raise to the Head of Business Technology for review and approval
• Coordinate with the other Business Technology Departments to seek input into for the overall IT business plan, master plan and budget
• Drive the analysis budget variances and advise on solutions and support the adoption of rectifying measures, as needed
• Develop the IT sourcing strategy to assess the feasibility of outsourcing for selected activities
• Set and monitor KPI targets for all Business Technology functions and services in alignment with the Head of Business Technology
• Liaise with business functions to capture their IT requirements to enable business operations
• Capture end users’ operational challenges related to IT infrastructure, systems and services and ensure the addressing of challenges in the IT business plan and master plan
• Support IT functions in Regional Operations Offices with the IT planning process, as needed
• Support in streamlining processes between the Business Technology Division and other support functions (e.g. Human Resources, Finance, etc.)
• Interact with Divisions and Departments Heads to understand and capture their requirements in terms of IT
• Develop and recommend the development of authority-wide Business Technology
• Lead Business Technology process, ensuring the capture of technology upgrade requests from all functions across organization in coordination with Business Support
• Review, analyze, challenge and validate consolidated technology upgrade requests raised from other Divisions
• Through market analysis, identify value-adding digital platforms for our organization
• Conduct feasibility study of identified digital platforms and provide Head of Business Technology with recommendations
• Identify required Business Technology initiatives and ensure alignment with the overall Division’s business plan and master plan
• Prioritize new Business Technology initiatives based on a set of criteria and update portfolio and master plan, if needed
• Prepare high-level Business Technology initiative plans and establish key milestones, taking into consideration resource requirements, budget and associated controls
• Prepare budgets and financial plan to support the Business Technology initiative plans and operations
Project scoping and develop implementation plan for the approved solutions.
Managing the development and utilization of a multi-variable Business Intelligence System
Decision making, and operational improvements across all aspects of the business
Work with 3rd Party/ Internal System Developers, analysts and stakeholders to specify system user requirements
Become the resident expert on the system capabilities and utilization, and lead onboarding for the organization.
Develop and maintain standard and ad hoc presentations from system data and other sources to support weekly, monthly, and quarterly business meetings, both internal and customer facing.
Manage and oversee the department budget
Develop the IT business plan, master plan and budget considering technology requirements and raise to the Head of Business Technology for review and approval
Coordinate with the other Business Technology Departments to seek input into for the overall IT business plan, master plan and budget
Drive the analysis budget variances and advise on solutions and support the adoption of rectifying measures, as needed
Develop the IT sourcing strategy to assess the feasibility of outsourcing for selected activities
Set and monitor KPI targets for all Business Technology functions and services in alignment with the Head of Business Technology
Liaise with business functions to capture their IT requirements to enable business operations
Capture end users’ operational challenges related to IT infrastructure, systems and services and ensure the addressing of challenges in the IT business plan and master plan
Monitor and track users’ level of satisfaction with the quality of IT infrastructure, systems and services
Support IT functions in Regional Operations Offices with the IT planning process, as needed
Support in streamlining processes between the Business Technology Division and other support functions (e.g. Human Resources, Finance, etc.)
Interact with Divisions and Departments to understand and capture their requirements in terms of IT services
Develop and recommend the development of authority-wide Business Technology documentation and processes (e.g. user manuals, staff training, process documentation, change management, etc.), as needed
Lead Business Technology process, ensuring the capture of technology upgrade requests from all functions across organization in coordination with Business Support
Review, analyze, challenge and validate consolidated technology upgrade requests raised from other Divisions
Through market analysis, identify value-adding digital platforms for our organization
Conduct feasibility study of identified digital platforms and provide Head of Business Technology with recommendations
Identify required Business Technology initiatives and ensure alignment with the overall Division’s business plan and master plan
Prioritize new Business Technology initiatives based on a set of criteria and update portfolio and master plan, if needed
Prepare high-level Business Technology initiative plans and establish key milestones, taking into consideration resource requirements, budget and associated controls
Identify and contact potential vendors for quotations to implement technology upgrades and calculate investment requirements to implement the Business Technology master plan
Prepare budgets and financial plan to support the Business Technology initiative plans and operations
Oversee the implementation of the Business Technology business plan and master plan across Regional Offices in coordination with local IT coordinators
Monitor the progress of the Business Technology master plan implementation and provide regular status reports
Liaise with the Administration Department for the development of a procurement framework agreement for IT equipment
Lead Business Technology planning process, ensuring the capture of technology upgrade requests from function.
Review, analyze, challenge and validate consolidated technology upgrade requests raised from other Divisions
Responsible for technical and project escalation documentation
Manage Technical Support team and Infrastructure team
Ensure of the smooth daily operation of IT Services
Decision making, and operational improvements across all aspects of the business.
Ensure schedule backup for Windows Server, application and database
Lead project to Migration of OS from Windows XP to Windows 7 for about 3000 systems.
Manage security and build process to maintain Symantec Endpoint Protection 11 as Centralized Antivirus Server.
Monitor the execution of authority-wide IT projects.
Prepare high-level Business Technology initiative plans and establish key milestones
Interact with Divisions and Departments to understand and capture their requirements in terms of IT services
Patch Management using Microsoft WSUS, Creating Public Folder and assign permission
Identify & contact potential vendors for quotations to implement technology upgrades and calculate investment
Liaise with the Administration Department for the development of a procurement framework agreement for IT
Improve the capability of the IT staff’s skills and knowledge to enable them for better performance.
Backup Management- Backup Scheduling of Server as well as restoring of Databases on demand.
Troubleshooting and support for Operating Systems and application levels escalations.
Prepare budgets and financial plan to support the Business Technology initiative plans and operations.
System Engineer, Active directory configuration, manage the user & group administration, Performance monitoring, Troubleshoot Network connectivity
Updating of Domain Controller to Windows Server 2003
More than 5000 Workstation’s OS, MSOffice and Security Updates updating through Microsoft WSUS is in Windows server 2003 Domain
Configuration of Symantec antivirus server
Domain and Mail Transfer
Monitor huge set up of Servers and PCs running in Windows XP.
Installation of the Domain Server, Creation of Domain User ID and setting User Permission Rights
Troubleshoot the day to day problem raised by users on Desktop, Printers VOIP & other IT equipment’s
Installation, maintain and troubleshoot Network
Maintain software licenses
Configuration of network printserver.
Backup Management- Backup Scheduling of Server
Maintain software licenses
Database Administrator
Bachelor of Computer Scince in Information Technology and computing
Higher Diploma of the computer Department in Field of networking with 3.3 gpa The Associate Degree of Collage of Technology From the Department of Computer in the field of Computer Network. CCNA