supervisor platinum account manager
American Express
مجموع سنوات الخبرة :12 years, 1 أشهر
-Providing exceptional service to clients as their first point of contact and building strong relationships with them to assist with queries, enquiries and the rapid resolution of complex issues as necessary
-Owning, recording and successfully resolving customer complaints where possible, only escalating these when absolutely necessary
-Utilizing exceptional analysis skills to rapidly assimilate a large amount of client account data, in order to assign the appropriate classification and proactively resolve account issues to their satisfaction
-Working collaboratively with colleagues to ensure a high level of theoretical and practical understanding of all existing policies, procedures, operational processes and management directives
-Gaining a comprehensive knowledge of the financial industry and working in accordance with SAMA rules and regulations
I have finished 38 credit hours from Colorado School of Mines.