موظف
الشركة المتحدة
Total years of experience :19 years, 0 Months
• Interact with customers to provide information in response to inquires about products and services.
• Handle and resolve customer's complaints.
• Managing and directing the daily activities of call center agents and telephone operators.
• Supervising, planning, and managing functions concerned to Call Center environment.
• Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
• Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.
• Attending, following up and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.
• Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.
• Updating databases, organizing activities related to maintenance and repair of equipments, ordering supplies and materials.
• Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.
• Communicating solutions, successes, and opportunities to the Manager of customer service.
• Practicing and ensuring compliance with that of all the organization’s policies and procedures.
• Meets dealership sales goals.
• Maintains Customer Satisfaction scores at or above company standards.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on road.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment
• Engages in business development.
• Addresses customer concerns with strong focus on customer experience.
• Follows Safeguards rules and regulations
• Place customer's information in computer system.
• Provide customers with car information.
• Follow up customers with a new project.
• Identify, research and resolve customers issues using the computer system .
• Follow up the missed customer's calls and recall them.
• Following up customers and finding solution for their problems.
• Other duties as assigned.
• Assist new customers that enter the dealership lot.
• Determine the needs of the customer.
• Conduct walk-around and demonstrate features of suitable automobiles.
• Take customer on test drive, close sale.
• Ask for referrals, follow-up with past customers, and most importantly.
• Network and prospect to build up my client base.
• Submitting offers for potential clients.
• Following up offers and handling negotiations with interested potential clients.
• Closing deals and preparing contracts for new clients.
• Following up with new clients to confirm fulfilling our scoop in the contracts.
• Maintaining good contact with clients and after-sales services.
• Following up clients and finding solution for their problems.
• Provides technical expertise and troubleshooting support via phone and e-mail on all product lines for internal and external customers.
• May be asked to provide technical product training for internal and external customers.
• Distributes service manuals and technical bulletins.
• Documents customer complaint data as required.
• Communicates with various personnel to ensure an optimal response to customer needs
