على اعوان

✓ Managed 20+ support tickets daily with a 100% success rate.

✓ Facilitated general support for hardware, peripherals, network connections, and external software, servicing 1000+ systems.

✓ Worked closely with global support development, quality assurance, and tool teams to deliver resolutions.

✓ Ensured 100% customer satisfaction by implementing effective strategies and eliminating the root causes of customers’ technical issues.

✓ Resolved 99.9% of Level 3 escalated support desk tickets in emergency circumstances.