Ali Baalbaki

• Conducted in-depth analysis of clients financial requirements and objectives,
facilitating tailored ERP solutions to achieve strategic goals.
• Delivered comprehensive ERP end-user training and ongoing technical
support, enhancing user proficiency and satisfaction.
• Evaluated clients needs for software training and implementation services,
ensuring alignment with financial processes and compliance.
• Ensured adherence to industry regulations, mitigating risks and promoting
best practices in financial management.
• Led application configuration, implementation, and data conversion projects,
optimizing financial systems for improved efficiency.
• Trained users on application utilization and configuration, fostering a culture
of continuous improvement and financial literacy.
• Executed diagnostic tests and resolved issues, significantly enhancing system
performance and reliability.

• Collaborated with cross-functional teams to develop and integrate CAFM
software with iX ERP, enhancing operational efficiency.

• Managed and updated fleet databases monthly, enhancing data accuracy and
accessibility.
• Developed detailed and summary monthly invoices categorized by Fleet Type
and Operational Regions, improving financial reporting efficiency.
• Conducted monthly fleet status comparisons to identify and address any
discrepancies related to sold or damaged buses.
• Generated comprehensive monthly reports for individual customers and
Operational Regions, facilitating informed decision-making.
• Proactively addressed and resolved customer objections, enhancing client
satisfaction and retention.
• Trained staff and provided technical support for fleet systems, fostering a
knowledgeable and efficient team.
• Successfully implemented Service Level Agreements (SLA) to ensure
compliance and service excellence.
• Developed a comprehensive database for contracts, enhancing accessibility
and organization.
• Conducted thorough reviews of all contracts, ensuring compliance and
accuracy of support documentation.
• Established a systematic archiving process for contracts by region, improving
retrieval efficiency.
• Streamlined the payment process by implementing follow-up protocols,
ensuring timely transactions.
• Delivered exceptional support services to site owners, fostering strong
stakeholder relationships.
• Proactively identified and resolved issues, enhancing operational efficiency
and minimizing disruptions.
• Leveraged contract management expertise to inform financial strategies and
ERP implementation.

• Developed and streamlined profit and loss statements, enhancing accuracy in
monthly closing and cost accounting reports.

Developed features for an Archive Management System using Spring Boot and React to allsdv
issues.
Participated in daily task planning and supported backend deployments.
Built an image-to-PDF converter with search and filtering to improve document organization.
Supported deployments on VMware ESXi including environment setup and basic security configuration.

• Collaborated with property managers to develop and execute comprehensive
financial planning strategies in real estate management across the Kingdom.
• Assisted property management teams in preparing detailed weekly and
monthly financial reports to track and measure key performance indicators
(KPIs).