General Operations Manager
Paul Restaurants
Total des années d'expérience :31 years, 1 Mois
Managing all the Company departments ( HRAdmin, Operations, Marketing Accounting and Construction), reporting to the owner of the Company, development of 2 Franchises (PAUL Restaurant < French Franchise > and OLIVERI Ice Cream )
Re-structure of the whole Company departments thru development of the communication channel within the Company, reducing and cutting costs, facing all the challenges to set standard procedures.
Skills: Product development , Executive Management, Executive leadership, Executive development, Account management, P&L management, Process improvement, Project management, New Business development
Spearheaded operations, training, administration, marketing, logistics, warehouse, and finance departments to achieve targeted productivity and optimise business revenue. Formulate and implement business strategy to boost business profitability while optimising sales. Introduce delivery system to ensure timely deliveries. Collaborate with government offices to ensure regulatory compliance.
• Played a key to manage and maintain $1200000 business.
Prepared, implemented, and monitor annual budget to achieve targeted sales for all brands. Lead tactical development, execution, evaluation, and continuous improvement of sales building plans to achieve organisational financial objectives. Created reports for group CEO to present performance trends. Developed 1901 Hot Dog quick service Restaurant from Malaysia, Cambridge Weight Plan Ltd from United Kingdom, and Indoorwalking sport machines from Spain to increase organisational operations and profitability. Headed marketing manager, purchasing in-charge, warehouse in-charge, restaurant operations/area managers, quality control supervisor, restaurants managers, diet centre managers, Sports Coaches, Doctors and nutritionists/dieticians, receptionists, staffs, drivers, office staff, and cleaners to achieve targeted productivity and ensure compliance with organisational quality standards. Cultivated strong commercial relationships with international and local suppliers and contracts to efficiently negotiate contracts and reduce costs.
• Launched 3 international Franchises 1901 hot dogs Fast Service Restaurant, Cambridge weight plan Diet Supplements, and Indoorwalking fitness cardio-machines that expanded businesses in Saudi Arabia and increased sales every year.
• Played a key to manage the business of $5120000 in 2010, $9600000 in 2011, $13760000 in 2012, and $6190000 in 2013( 4 months period ).
In-charge of 25 Quick service Restaurants outlets, Managing more than 250 People : Area Managers, Quality Control Manager, Marketing Supervisors, Restaurant Managers, Assistant Managers, Service Crews, Maintenance and stars …Etc.
Dealing with Contractors and suppliers from different Regions in Saudi Arabia ( Construction Contractors and Engineers, Designers, Food, packaging and Materials suppliers …Etc.
Responsible of full operation in 5 Quick service restaurants in (Riyadh, Qassim, Hail, Khobar, Dammam and Jubail Areas ).managing 155 people ( restaurant mangers, assistant managers, drivers, maintenance and stars ), responsible of maintaining high level of Quality/service and cleanliness in the stores, training and development of people, responsible of restaurant performance, balance results in QSC, People, Sales and Profit by working through Restaurant Managers, Motivate People, Interiew & Hire People, work with different Departement Heads and Directors ( President of the company, Vice-presidents, Directors of : Operations, Administration /personal, Human ressourses, Construction, Equipement, Marketing, Training, Finance, Mcddelivery, Call center, Infrastructure Technology, Real Estate, Purchasing ) to achieve Company Goals and Objectives . dealing also with different suppliers, contractors and Mall Management.
Responsible of full Operations in 5 restaurant in Qassim and Hail Areas, Managing almost 100 people ( restaurant managers, assistant managers, drivers, maintenance Man, stars ....)
Responsible of customer service, responsible of running the 12 systems in the store ( shift management, srvice, production, training, scheduling, ordering, food safety, planned maintenance, ....etc ). In-charge of full operation in different restaurants type ( free standing, food court, mall type ) in different Areas ( Riyadh, Jubail, Al Hassa, Khobar ).
Assist the restaurant manager in managing 10-20 employees in a restaurant capacity of 40-60 seats. doing training and scheduling of people, doing stocks ordering and inventories, equipement calibration .
Training in all restaurant stations, learn basic human relations skills, learn how to train .
Assist Head waiter in Room service and control of stocks in 5 Star hotel.
Responsible of customer service in a Gastronomie Restaurant in 5 star hotel
Responsible of customer service in certain numbers of tables in a restaurant in 5 star hotel.
survisor of 30 employees and capacity of 150 seats . controller of customer service and quality and sales.
Supervisor of 25 people and capacity of 80 seats. controller of customer service and quality and sales.