على المحلاوي

handle inland transportation
handle importation and clearance process
review drafts of shipping documents and give confirmation to issue finals approval.
negotiation with fright forwarding regarding cost and requested service
handle financial processes for our services provider

• Prepare the shipment documents (Bill of loading / Invoice / Packing list / Certification of origin / insurance policy and 4 form if needed)
• Received the invoices from suppliers and revisit
• Review the prices that agreed on
• Refer to the accounting manager to prepare the payment procedures according to the invoices sent from the suppliers
• Prepare the Bank documents (Form 4) according to the type of the shipment
• Following up with the registration department to make sure that the ministry of health approval received before shipment arrives.
• Send the invoices and the bank transfers and follow up to finalize the bank procedures
• Prepare cheques and handle with the treasury team to issue them to release shipments.
• Follow up on daily base on the shipment arrival and finish Customs clearance procedures;
• Make sure that all shipment that arrived with no problem with customs
• Send Copy from the PL to the warehouse to receive the goods
• Enter and Maintain databases of logistics information on the system
• Confer with logistics Manger to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost and assist her / his with core duties
• Monitor the flow and conditions of the incoming supplies and coordinate with the Different departments to Track product flow from origin to final delivery.
• Prepare reports on logistics performance measures and supervises the day to day movement activities of the shipments and ensures that all the documents are provided to the forwarders
• Interpret data on logistics elements, such as availability, reliability, supply chain management, supplier management, or transportation and Recommend improvements to existing or planned logistics processes
• Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes. to generate data to help the top management in the decision of cost estimating or demand forecasting.
• Communicating with people outside the organization, representing the organization to Suppliers and forwarders, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Give some ideas to improve our work process and put system to track all shipments.

* Prepare the shipment documents (Bill of loading / Invoice / Packing list / Certification of origin / insurance policy and 4 form if needed)

* Received the invoices from suppliers and revisit

* Review the prices that agreed on

* Refer to the accounting manager to prepare the payment procedures according to the invoices sent from the suppliers

* Prepare the Bank documents (Form 4) according to the type of the shipment

* Send the invoices and the bank transfers and follow up to finalize the bank procedures

* Follow up on daily base on the shipment arrival and finish Customs clearance procedures;

* Make sure that all shipment that arrived with no problem with customs

* Send Copy from the PL to the warehouse to receive the goods

* Enter and Maintain databases of logistics information on the system

* Confer with logistics Manger to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost and assist her / his with core duties

* Monitor the flow and conditions of the incoming supplies and coordinate with the Different departments to Track product flow from origin to final delivery.

* Prepare reports on logistics performance measures and supervises the day to day movement activities of the shipments and ensures that all the documents are provided to the forwarders

* Interpret data on logistics elements, such as availability, reliability, supply chain management, supplier management, or transportation and Recommend improvements to existing or planned logistics processes

* Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes. to generate data to help the top management in the decision of cost estimating or demand forecasting.

* Communicating with people outside the organization, representing the organization to Suppliers and forwarders, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

2011- Current: Currently working as a customer care agent at FedEx
- Tasks: handle high value customer calls.
- Handle high value customer complains.
- Follow up their shipment and prepare a reports for all of them
- Handel business mails.

2010-Current: worked as customer service representative at FedEx
- Tasks: Preparing several reports about the performance and tasks required and to be sure that these tasks done effectively and efficiently.
- Preparing reports also about the trainee or the new comer's performance and overall progress.
- Acting as team leader or senior agent in handling the customer complicated problems, e-mail distribution, tasks distribution, connection between the operation department & customer service department and decision making during the night shift.
- Handling Customer calls and Business mails.
- Acting as a trace agent in night shift and follow up with the customer about the latest update on the shipments.

2009-OCT 2009: worked as a Data Entry at Asset Company (HSBC BANK) . As a member of the Data Entry team my job is to input information through the companies system while abiding by the objective of completing a certain quantity of paper and computer work within a given time frame.

2008- FEB 2009: trained at the MAZAYA Design Company. During my time at the establishment I gained knowledge that would benefit me in the future with my profession. This internship was also my first pre-occupation and it introduced me to the business world.