Technical Support Engineer
CALLBOX
Total years of experience :10 years, 1 Months
Providing software, hardware, networj and database support to australian based client.
Software integration with fuel pumps.
1-Developed and managing the online shopping store with multi-vendor facility.
2-Providing all the graphic designing work regarding the website and social media.
3-Provided all the IT assistance when required and deliver the reports for work record.
4-Brainstorming for the exhaustive marketing for the website to expand the network
5-Managing the website along with social media marketing and focusing to expand the network across all the middle east.
6-Performing SEO key tasks that include on-page optimization, link building, guest blogging and improve ranking to make it appear on top of Google.
7-Running campaigns to get high traffic for increasing business revenues.
1. Use Microsoft technologies: C#, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical
solutions to complex problems that require the regular use of ingenuity and creativity.
2. Analyzing information needs and specifying technology to meet those needs
3. Involved in providing support to old technologies application in VB 6.
4. Formulating and directing information and communication technology (ICT) strategies, policies, plans.
5. Develop and implement necessary systems, procedures and reporting mechanism to improve team.
6. Assisting team of developers for writing effective and bug-free cross-platform mobile applications for
Android, ensuring timely completion and delivery of these projects.
7. Directing the selection and installation of ICT resources and the provision of user training.
8. Directing ICT operations and setting priorities between system developments, maintenance and operations.
9. Preparation of project plans using MS Project and CRM.
10. Coach, mentor and lead personnel within a technical team environment.
11. Design, code, test, debug and document software according to the functional requirements.
12. Develop, maintain and support programs/tools for internal and external clients.
13. Analyze, diagnose and resolve errors related to their applications.
14. Help define project plans requiring software development and hardware installations.
15. Provide technical and project management expertise across multiple areas of application development.
16. Provide ad-hoc reporting and analysis as required.
1. Support, maintenance and upgrades of currently running software.
2. Support, maintenance and development of main database and its procedures.
3. Resolve customer complaints and respond to suggestions for improvement enhancements.
4. Responsible for user manuals documentation and technical documentation.
5. Writing and maintaining program code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards.
6. Writing, updating and maintaining technical program, end user documentation and operational procedures.
7. Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costing for recommending software purchases and upgrades.
1. Worked on Software Project management tools.
2. Coordinate with the entire team by using Team foundation Server and produce maximum success results.
3. Create and manage work on Gannt Chart.
deep knowledge of Work break down Structures
and Bench marking techniques.
4. Assign tasks to perform optimized results within the team.
5. Reporting to Manager IT.
1. Developed using Various Technologies, and Microsoft Workflow to develop
technical solutions to complex problems that require the regular use of ingenuity and creativity.
2. Design, code, test, debug and document software according to the functional requirements.
3. Develop, maintain and support programs/tools for internal and external clients.
4. Analyze, diagnose and resolve errors related to their applications.
5. Strong ability to effectively lead a team. Draw up a testing schedule for the complete system.
6. Identify options for potential solutions and assess them for technical and business suitability.
7. Writing and maintaining program code to meet system requirements, system designs and technical
specifications in accordance with quality accredited standards.
8. Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and method.
Software Development Life cycle Object Oriented Programming Software project management Database systems Data Structure and data warehousing Software Quality Assurance Software Testing
ICS