Ali Darwish

Manage teams of Sales, Project Executions. Open new markets. Expand products portfolio. Create high level of business relationship. Develop business strategy.

Electro-Mechanical
Low Voltage systems, Low Current systems, Special systems.

• Acted as a Multi Modality Customer Service Engineer
(Cyclotron, Explora, Linear Accelerator and Gamma Camera)

• Collaboratively worked in complete cooperation with the
Uptime Service Center in terms of notification assignment,
closing, attending PPM visit on the scheduled time, inform
USC with any follow-up visit. Submitting of completed signed
work orders on time.

• Responsible for ensuring that all modality specific
modification are completed well before the deadlines
ascertaining optimum spare parts consumption and return of
spare parts on time.

• Formulated and implemented 'Think customer, act customer'
company policy while dealing with internal and external
customers.

• Took complete ownership for resolving reported customer
problems. Ensured proper follow-up with USC, logistics and
RSC/HSC.

• Cooperated and supported the colleagues in terms of sharing
knowledge, support over the phone and onsite when required.
Effective team work.

• Accomplished annual targets and ensured customer
satisfaction.

• Successfully minimized the Cyclotron, Explora, Linear
Accelerator down time and reduce spare parts cost.

• Worked extensively with service and sales management team
to secure several bids and service contracts.

• Effectively imparted training across Germany and the US.

• Cyclotron, Linear Accelerator .

• Actively participated in the PPM visit within the scheduled time.
Informed the USC with all follow-up visits. Responsible for
submitting and completing the assigned work orders on time
.
• Ensured all modality specific modifications are completed
well within the stipulated deadlines. Optimized spare parts
consumption and return of spare parts on time.

• Worked collaboratively with project management team and
installed three MRI.

• Successfully minimized cyclotron downtime and spare parts
cost.

• Effectively imparted training to all companies across Germany
and the US.

• Handled Varian (GC, HPLC, Atomic Absorption and NMR).

• Managed an array of activities including installation,
maintenance, service and customer training for the entire line
of Varian instruments.

• Provided technical sales specification support.

• Successfully installed Varian 7 Tesla NMR in Jordan for
Jordan
University, Pharmacy College.

• Decrease the total number of down systems.

• Technical Training for Engineers from Iraq Ministry of water
resources held by USAID in Amman.

• Increase number of installed systems and service contract.

Medical Equipment Supplies. full responsible for sales and support for Fluke Instruments, F.Stephan ventilator, anesthesia. government bids and privet sector.