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Ali Ismail, Account Specialist

Ali Ismail

Account Specialist·Vevoria.com

Lebanon

Bachelor's degree, Information and Communication Technology

Work experience

Total years of experience: 18 years, 2 months

Account Specialist

April 2013 - January 2017

Vevoria.com

Beirut, Lebanon

April 2013 - January 2017

- Creating and adding to the strategic business decision.

- Designing and applying solutions to complex matters.

- Negotiating with vendors, suppliers and business partners to create the best suitable integrations.

- Directing the customer support team to best approach with customers and related servicing issues.

- Following up on every aspect to ensure proper solutions are in place and running as supposed to.
Company industry:
Retail & Wholesale
Job role:
Management

Business Consultant

January 2009 - March 2013

Free Lancing

Beirut, Lebanon

January 2009 - March 2013

Preparing strategic business development plan. Sourcing, evaluating, and negotiating third party management contracts. Exercising good judgment in assessing risks and rewards of new business opportunities. Understanding competitive landscape and potential demand from various market participants. Planning, designing and practicing innovative business plans and software solutions. Consultation on web design, E-Commerce. online marketing and SEO optimization.
Company industry:
IT Services
Job role:
Research and Development

Technical and Sales Consultant

January 2007 - January 2008

QATAR NETWORKS & COMMUNICATIONS.

Doha, Qatar

January 2007 - January 2008

Responsible of networking and communication products and services. Providing customers with the information they need to make the right choice and with technical support. Solving people's problems, which can be challenging, and learning about new technologies are the most enjoyable aspects of the work, not to mention ' that keeping track of what is available in the fastest changing industry in the world is always a challenging motivation to achieve the best. Also, I had the opportunity to deal with some major network players such as BlackBox ® and Fojicura ®
Company industry:
IT Services
Job role:
Customer Service and Call Center

Product Manager

January 2005 - January 2007

VISP

Beirut, Lebanon

January 2005 - January 2007

Managed all operational and business aspects of a successful Product Line; scope of responsibility encompasses setting strategic direction regarding potential investment considerations as well as handling financial management and network installations. Worked with potential and current customers to select right programs and products.
Company industry:
IT Services
Job role:
Sales

Technical Account Manager

January 2003 - January 2005

XMEDIA TECHNOLOGIES

Beirut, Lebanon

January 2003 - January 2005

Ensured the timely resolution of technical and business issues in support of the sales process for key clients; visited customers, providing onsite consulting on networked software deployments and network license management. Fostered strong working relationships with all levels of customers, vendors, and senior management to devise solutions to client issues. Prepared and delivered presentations to senior- and executive-level management regarding the company’s network deployment and licensing technologies.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Trainer and Teacher

January 2002 - January 2003

MABARAT SCHOOL

Bekaa, Lebanon

January 2002 - January 2003

Implemented a system for training the teachers on computing and integration of Information technologies with educational systems. Also, I taught Computer and English courses to the students ranging from sixth grade to ninth grade.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

System Engineer

January 2001 - January 2002

NetCenter

Beirut, Lebanon

January 2001 - January 2002

I was responsible of consisting of identification and quantification of system goals, creation of alternative system design concepts, performance of design trades, selection and implementation of the best design, verifying that the design is properly built and integrated, and post-implementation assessment of how well the system meets (or met) the goals.
Company industry:
IT Services
Job role:
Information Technology

System Administrator

January 1999 - January 2001

NetCenter

Beirut, Lebanon

January 1999 - January 2001

Ensuring that networks, systems and services are available to users and that information is processed and transferred correctly, preserving its integrity. Monitoring compliance with policies which apply to the systems.
Company industry:
IT Services
Job role:
Information Technology

Hardware/Software Technician

January 1998 - January 1999

NetCenter

Beirut, Lebanon

January 1998 - January 1999

Hardware Installation, Software Installation, Computer and Networks Maintenance/Troubleshooting.
Company industry:
IT Services
Job role:
Information Technology

Education

Open University

May 2013

May 2013

Bachelor's degree, Information and Communication Technology

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Lebanese University

January 2005

January 2005

Diploma, English literature

Lebanon

SHS

January 2003

January 2003

High school or equivalent, Humanities and Literature

Lebanon

GPA (percentage): 60%

GPA (percentage): 60%

Skills

Writing
Expert
Writing
Expert
Problem Solving
Expert
Problem Solving
Expert
Networking Concepts
Expert
Networking Concepts
Expert
Planning
Expert
Planning
Expert
Creative Vision
Expert
Creative Vision
Expert
Front and Backend Development
Intermediate
Front and Backend Development
Intermediate
IoT
Intermediate
IoT
Intermediate
IDEAS
Intermediate
IDEAS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Writing
Expert
Writing
Expert
Problem Solving
Expert
Problem Solving
Expert
Networking Concepts
Expert
Networking Concepts
Expert
Planning
Expert
Planning
Expert
Creative Vision
Expert
Creative Vision
Expert

Languages

Arabic
Expert
English
Expert