Customer Service Representative /Branch In-charge
Emirates Driving Institute
مجموع سنوات الخبرة :10 years, 0 أشهر
Resolve all inquiries and maintain inventory of all office supplies and place required purchase orders and perform all clerical work for all sales groups.
Oversee all job lot billing for customers and provide all warehouse shipments and process all customer credits to resolve all customer issues and maintain tax certificate files for all branch activities.
Monitor processing of all branch transactions and prepare reports for all return good and assist Quality improvement tram to enhance all services and prepare all required paperwork for same.
Manage and resolve all issues in customer accounts and inform all customers for payments and provide pick up for same and prepare MMVR Reports for all assign areas.
Develop and maintain effective relationships with all clients and staff.
Perform regular invoicing of all clients and provide support to branch staff and maintain required database to resolve all queries efficiently.
Design all employee newsletters every month and coordinate with district manager to hire and select all branch employee and prepare schedule for all employees and ensure adherence to it.
Perform bi-monthly review of branch and maintain records of all operating expenses in branches.
Coordinate with Accounts Payable department and monitor all payments to branch and vendor products sold ant branch and maintain records of all inventories to ensure smooth functioning.
Analyze all branch relocation requirements and assist to identify appropriate location and provide support to all marketing activities for various promotional activities and ensure compliance to timeframe.
Design and maintain an effective tracking system for all marketing activities of branch.
Provide technical support to all branch activities and maintain professional relationships with customers and sale departments to resolve all customer issues.
Receiving order from suppliers and over to concern person.
Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Prepares users by designing and conducting training programs; providing references and support.
Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Meets financial requirements by submitting information for budgets; monitoring expenses.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Protects organization's value by keeping information confidential.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.