TEAM LEADER / QUALITY CONTROL / TRAINER
Wave Business Solutions I Erbil
Total years of experience :0 years, 3 Months
Provided comprehensive training to new employees, guiding them from onboarding through to mastery of call center procedures. Designed and implemented customized training programs tailored to individual and team needs, ensuring consistent skill development and adherence to company standards. Managed a team of call center agents, fostering a cooperative environment and ensuring adherence to company policies and procedures. Delivered instant troubleshooting services to clients, resolving issues promptly and maintaining high levels of customer satisfaction. Reviewed call interactions to ensure they met quality standards, providing immediate feedback and coaching to agents for continuous improvement. Acted as a first point of contact for resolving customer issues and addressing any challenges faced by call center agents. Created and maintained work schedules, ensuring adequate coverage and compliance with company policies. Managed shift assignments and rest schedules, staying up-to-date with daily changes and ensuring smooth operations. Multitasked effectively to handle multiple responsibilities simultaneously.
Graduated college with a commendable GPA of 72.82%. During my college years I demonstrated proficiency in mechanical design software while contributing to the development of numerous machine prototypes. I acquired expertise in calculating and implementing solar panel systems, securing multiple employment opportunities in the final two years of college. In my final year I completed a comprehensive graduation project investigating the impact of utilizing an air gap as an insulator on the efficiency of an HVAC heating and conditioning system for a nine-story residential building, utilizing Revit software.