على ميا هجواني

Dolphin Qatar Group
IT Administrator Nov. 2025 - Till Date
Solely responsible for all IT operations, managing infrastructure, systems, and user support. Manage network infrastructure including firewalls, switches, routers, Wi-Fi, VLANs, and internet security policies. Configure, monitor, and troubleshoot firewalls, content filtering, and network security controls. Perform backups, data recovery, patch management, and preventive maintenance to ensure resilience. Maintain IT documentation, asset inventory, licenses, and compliance records. Coordinate with ISPs, vendors, and service providers for internet, hardware, and IT services.
Ensure maximum uptime, data security, and business continuity with minimal external dependency. Leadership & Strategic Expertise
Project Leadership: Directed IT initiatives aligning technology with business goals.
Network & Infrastructure: Designed and optimized secure, scalable enterprise networks.
Cybersecurity: Implemented policies for threat prevention, compliance, and system integrity.
Data Protection: Established DLP strategies and disaster recovery operations.
Security & Surveillance: Integrated IT with physical security systems for holistic protection.

IT Operations & Infrastructure- Led IT operations across enterprise and hospitality environments, blending hands-on technical depth with strategic execution.
• Spearheaded large-scale rollouts including hotel-wide Wi-Fi deployments and IPCCTV installations, ensuring smooth execution and vendor coordination.
• Oversaw enterprise-grade networks, storage (NAS/SAN), and disaster recovery strategies using Veritas NetBackup and LTO tape, with routine integrity checks.
• Handled patching and performance tuning across Windows Server environments using WSUS and SCCM.
• Managed procurement, asset lifecycles, and vendor SLAs to keep operations cost-effective and dependable
Security & Endpoint Protection- Managed Microsoft Defender for Endpoint across hybrid setups for real-time threat detection and automated remediation.
• Configured Defender for Office 365 to protect email, Teams, and SharePoint from phishing, malware, and zero-day threats.
• Used Defender Vulnerability Management to track CVEs and guide patching priorities.
• Conducted regular security assessments using Secure Score and compliance dashboards.
• Deployed and fine-tuned Forcepoint DLP to monitor sensitive data across endpoints and cloud apps, aligning policies with GDPR and ISO standards.
• Managed DLP policies with Trend Micro Apex One to reduce risk while keeping business operations uninterrupted
Systems & Device Management- Administered Active Directory, Microsoft 365, Intune, and MDM tools to manage Windows, iOS, and macOS devices.
• Implemented secure onboarding/offboarding processes and enforced compliance policies across endpoints.
• Supported Opera PMS, Micros POS, and HR/time systems to ensure backend stability and seamless service delivery.
Leadership & Collaboration- Delivered IT solutions that aligned with business goals, improved service delivery, and enhanced operational efficiency.
• Worked closely with operations, compliance, and vendor teams to ensure technology never disrupted service.
• Brought clarity, ownership, and a calm, solutions-driven approach to every challenge.

Windows Server 2012/2008: Administered domain, DHCP, DNS, and backup operations to maintain stable infrastructure.
Microsoft 365 & Exchange Admin Center: Oversaw collaboration tools and email systems for seamless communication.
Microsoft Exchange Server 2010: Managed mail flow and reliability across the organization.
SonicWALL ES 3300 & NSA 5600: Deployed and maintained email and network security appliances to protect against threats.
Trend Micro Business Security: Strengthened endpoint defenses and mitigated cyber risks.
Workstation & Printer Management: Supervised 40+ devices, ensuring smooth daily operations.
Symantec Backup & LTO Tape 4: Executed scheduled backups and restore procedures for disaster recovery.
Office 365 Data Protection: Supported mailbox, SharePoint, and OneDrive recovery operations.
Web & VPN Administration: Managed websites, domains, hosting, and VPN configurations for secure connectivity.
ERP Coordination: Liaised with vendors for system updates, change implementation, and ongoing support.

Windows Server 2008: Managed domain` and backup servers to ensure seamless network performance.
Microsoft Exchange Server 2010: Handled mailbox setup, configuration, and troubleshooting.
Opera PMS: Administered servers and database infrastructure for property management operations.
Micros 3700 POS: Managed systems across outlets, ensuring consistent uptime and smooth transactions.
Workstation & Printer Oversight: Supported 60+ devices, upgrades, and desktop troubleshooting.
Trend Micro Antivirus: Maintained server and client network for secure endpoint protection.
SonicWall Firewall: Configured and managed robust internet security across the organization.
LAN Infrastructure: Executed installation, configuration, and contributed to network design.
Guest IT Support: Resolved internet-related issues with prompt technical assistance.
IPTV Systems: Configured and maintained digital TV delivery across the property.
IP Telephony & PABX: Managed Call Manager, call routing, provisioning, and internal/external communication.

It is one of the Famous Five Star Hotel in India)
Primary Responsibilities:
* Setup and Manage Windows 2008 / windows 2003 Servers, Domain Server and Global Active
Directory on Windows Server 2008.
* Handled Opera PMS and maintaining opera servers as well as Opera Database Server
With Oracle 10g Enterprises edition and taking daily full backup of opera and twice Opera data
base backup.
* Support and Administrating of Micros at all Outlets and Micros 9700 Enterprises Management
Console running on Windows server.
* Handled Micros-Fidelio Material Controller Food and Beverage Management System
* Handled Mail Server Lotus Domino and Client System Lotus 8.0 & 8.5.
* Handled 150 Plus workstations and network printers
* Maintained Trend Micro Anti-Virus server, and client
* WSUS Server using for Microsoft Patches and updates, and Trend Micro Inter Scan Web
Security Suite 3.1 for Internet Security.
* Handled the Daily Backup/Restore Procedure on Daily Basis through LTO Tapes 3 & 4.
* Responsible for backup and disaster recovery operations
* LAN/Wan installation/configuration/support & Involved in network Designing &
Implementation.
* Handled Lease lines 40Mbps and 10Mbps. And using Load Balancer FAT PIPE for internet.
* Helped the Guests in internet related issues and solve them

Primary Responsibilities:
* Maintaining Client Machines and Network (LAN).
* Interacting with the different Users on a daily basis and fix their issue.
* All standard Hardware and Network configurations and trouble shooting and Configuration of
outlook 2000.
* Installation of NT Server, NT Workstation and Windows 2000 server.
* Installation and trouble shoot for printer network

Primary Responsibilities:
* Trouble shooting and installation of network of Server based & Peer to peer.
* Installation of Modem (internal and external both), Printer over network,
scanner, Zip drives, Dat drives. Trouble shooting with software’s and Internet.
* Internet sharing and proxy setting, troubleshooting with windows 9x &
Windows NT Server and workstation

Primary Responsibilities:
* Maintaining Client Machines and Network (LAN).
* Trouble shooting and installation of network of Server based & Peer to peer.
* Installation of modem (internal and external), Network Printer, scanner.
* Trouble shooting of Hardware, software and Internet.
* Interacting with the different Users on a daily basis.
* Attending to User Problems etc. troubleshoot them.