Duty Manager – Jeddah Unit
Saudi Airlines Catering
Total years of experience :10 years, 0 Months
The EST of Mutawifs for Pilgrims of African Non Arabs, Makkah, Saudi Arabia
Cook, Kitchen of Mohammed Idrees Saleh, Makkah, Saudi Arabia
2006 -2009
Over three years’ experience managing 120 staff providing catering and events for three locations
•Monitored performance in three locations on daily basis to ensure sales targets were met
•Created progressive changes to building décor that resulted in attracting customers and enhancing sales by 20%
Demonstrated Skills and Abilities:
Event Management
•Established joint business operation between Ahmad H. B. Co. and The EST Mutawifs for Pilgrim of African Non Arabs that resulted in long-term food product orders for over 500 customers totaling $80, 000/day
•Worked directly with top management to ensure the company’s strategic goals were met on monthly basis
•Led group of 10 supervisors that were responsible as guides and facilitators for over 120, 000 pilgrims
•Established and managed a promotion team of 17 staff which resulted in increase in customers
•Supervised and directed buyers and purchasing activities to ensure the company’s strategic plans were met
•Directed purchasing operations related to the food and beverages services
Marketing and Customer Service
•Coordinated and led consultation with customers who had requests for luxurious and extravagant wedding parties for upwards of 1000 guests
•Conducted internal and external environmental analysis with intensive market research along with recommendations to top management as per request by the Executive Director
•Resolved clients’ complaints in a timely manner resulting in increased customer satisfaction, referrals and repeat business
•Communicated and prioritized with 5 team members on the catering production line to serve customers with efficiency and quality
•Fostered partnership and opened communication with other department managers.
courses: Relevant Courses: The Effective Manager, Global Context, International Business
courses: Financial Analysis, Managerial Economics, International Marketing
Post Degree Diploma in Business
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Volunteer Experience BC Summer Games, The Provincial Government, The Grand Hotel in Nanaimo, BC 2014 - 2014 Teacher at the Saudi Center School, The Saudi Student Association in Kamloops, BC 2011 - 2012 North York General Hospital’s The Underwear Affair, University of Toronto, ON