على جيزي

Managed the National Youth Engagement and Volunteerism Project (400K$) in partnership with UNICEF and the governance of the Lebanese Ministry of Social Affairs:
• Developed, planned and executed outreach strategies, programs and events that facilitated the recruitment, registration and matching of more than 5, 000 youth volunteers with suitable engagement opportunities on the online platform.
• Established strategic partnerships with 50+ organizations (CSOs, NGOs, schools, universities, scholarships, start-ups in private and public sectors).
• Negotiated and sealed ‘incentive’ deals with top-notch sponsors (products, vouchers and online courses).
• Delivered tailored induction and training packages for both volunteers and partners (75 training sessions).
• Acted as the knowledge manager, coordinated day-to-day project operations and orchestrated the engagement with internal and external stakeholders.
• Managed donors’ milestone and budget expectations, fulfilling the project’s deliverables and strategic objectives.
• Partnered with MEAL department to develop monitoring tools that ensured effective and efficient project implementation and continuous improvement throughout the project lifecycle.
• Recruited, coached and evaluated a team of 3 team members.

Led core restructuring project for the Regional Operations department:
• Created new Standard Operating Procedures (SOPs) for UAE and Saudi Arabia air and sea import shipments, and optimized the process of creating job cost sheets, charging customers, fulfilling agents' payment orders, and tracking profit/commission, to bring all projects to a clearly defined scope in harmony with other departments.
• Sourced and engaged with reliable global freight suppliers achieving optimized shipment costs.
• Updated the daily operational tracking tools providing prompt, accurate, and accessible shipment updates to the relevant stakeholders.

Championed the logistics execution management of export land shipping business:
• Led the coordination and control activities of +5, 000 outbound deliveries from KSA to Jordan, Iraq, West Bank and Syria.
• Ensured on-time loading and delivery (OTL, OTD) through establishing daily communication between 11 SABIC affiliates, 3 warehouses, 10 land transporters and other disciplines.
• Attained highest transporters’ allocation accuracy rate (>95%) and lowest shipment cost across MEAF offices by thorough negotiation of allocation plans with Third-Party Logistics (3PL) and optimization of routes and capacities.
• Drove efficiency of sea shipments’ operational structure of +4, 000 containers through coordinating with 5 global marine shipping lines sailing from KSA, Korea and Europe ports to the Middle East.
Acted as a trusted Point-of-Contact and Customer Portfolio Manager:
• Acted as POC for key petrochemical customers in 6 markets: Iraq, Jordan, West Bank, Syria, Lebanon and Cyprus (avg./year +1, 400 sales orders) involving all incoterms, payment terms and modes of transportation.
• Managed +100M USD of customers’ contracts, and processed yearly SAP rebate agreements with 100% success rate.
• Contributed to 20% increase in traffic and utilization of SABIC’s B2B e-commerce portal through on-boarding new customers on the platform and conducting customer training sessions.
Handled the Order to Cash (OTC) process management and fulfilment:
• Managed the End-to-End OTC process to ensure meeting customer service KPIs via: purchase order creation, sales order processing, planning and scheduling, delivery and invoicing.
• Leveraged the customers’ experience through systematically analysing Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and other Voice-of-Customer (VOC) tools in addition to engaging with supply/ demand planners on material availability.
Conducted financial risk monitoring and documentation control:
• Scored 95% clean letters-of-credit (LC) in Jordan, West Bank and Lebanon.
• Reduced customers’ amount overdue to 2 days only, through monitoring credit limit facilities and preparing monthly payment notifications.
Managed global cross-functional digitization and continuous improvement projects:
• Assigned as a Project Manager supervising +3M USD project to procure and implement a global Customer Relationship Management CRM Oracle tool benefiting +1200 employees. Managed a diverse team of 123 members across 5 regions and 5 business units.
• Selected as a Supply Chain Subject Matter Expert for MEAF SAP upgrade project (150K USD). Created and developed SAP order management scenarios, optimized the SAP users’ roles and unified the transaction-codes for all MEAF Customer Service Representatives.