The session of the computer in maintenance. - Developed sessions in MS-OFFICE. - Short session in the administration. - Updating Your Technology Knowledge of Microsoft Windows XP to Windows 7 Beta. - Beta, Early Release – Updating Your Windows Server 2008 Technology Specialist Skills to R2. - Qualys Guard Training and Certification Program, for Vulnerability Management, and Passed the Certification exam. - Training the PANDUIT Company with Certificate Technician in the field of Data Center. - Training the Kaspersky Client and Server .
1. Serving as the first point of contact for users seeking technical assistance over the phone, help
Troubleshoot, diagnose and resolve issues related to operating systems, hardware and software
Respond to queries either in person or over the phone
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by users
Provide technical assistance and support for incoming queries and issues related to computer systems
Provide support in accordance with established processes. 9. Walk user through problem-solving proc
Maintain inventory of all equipment, software and software licenses 19. Perform timely workstation
incidents, remedies and conversations via specialized helpdesk application(s) to create a log that
Record events and problems and their resolution in logs 13. Identify and suggest possible improvemen
