Regional Information Technology Lead
Raytheon
Total years of experience :19 years, 1 Months
• Working in a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Raytheon to our clients.
* Manage and deliver projects from the early planning phase through the successful deployment of the solutions
• Manages / supervises critical / major IT- projects and develops proposals to Top Management relating to systems integration, hardware / software replacements, major IT developmental projects and work simplification so as to improve work efficiency and productivity.
• Plays a lead role in the selection and establishment of contracts with vendors for acquisition, installation, and maintenance of all information technology hardware, software, and services.
• Ensures the establishment of adequate processes for evaluation of IT Hardware / Software vendors.
• Oversees all information technology activities including requests for services, acquisitions, system designs, configurations, maintenance, operational strategies / schedules, and other related services.
• Establishes, plans and implements the IT Operational policies, procedures and standards to support the organization and help desk operations.
• Directs staff to apply ‘good practices’ standards and specifications to meet all recurring pre-definable IT operations solutions.
• Reviews daily logs and reports to detect recurring slowdowns or errors in information systems’ operations and initiate retrieval measures as required.
• Prepares and administers the IT division’s budget and related replacement and capital improvement programs.
• Maintains updated knowledge of industry standards, patterns, trends, principles, practices, and techniques in all aspects of information technology.
• Prepares / arranges preparation and submission of a variety of reports on equipment utilization, level of efficiency, standards of service to Management including recommended actions to improve service delivery and cost effectiveness.
• Proposes operating expenditure budget for IT and monitors utilization against approved budget.
• Monitors staff numbers and competency levels within IT, and initiates appropriate retrieval measures for efficiency.
• Provides effective leadership of regional IT Managers to facilitate their growth and increased knowledge of the business, including their performance
• Develop gain acceptance to and manage the implementation of the IT strategy for the organization in line with the overall vision & mission statement.
• Ensure that IT strategies are implemented in compliance with policies & procedures developed based on international standards and best practices.
• Ensure efficient IT services to individual functions/departments/ Operating units within the organization.
• Direct IT Infrastructure operations according to executive strategies and moving services to Cloud architecture for reliable and resilient service to the business.
• Periodically follow up on the status of IT projects implementation to enable their effective implementation.
• Direct the recruitment and development of senior functional staff and motivate personnel to ensure that all functions are staffed with individuals of the required caliber, with adequate succession planning and provision for future demands.
Key Projects:
ERP MS Dynamics AX 2012 | IT PMO Office | Microsoft Share Point Portal | Document Management System | IP-Telephony & video telepresence Technology | Microsoft Enterprise 365 E3 | Microsoft Business Intelligent
• Successfully established technology roadmap, and overall team objectives.
• Led ICT infrastructure across the whole spectrum of activities including strategy, development, innovation, network and infrastructures, budgets, planning, hardware and software migrations and architecture.
• Boarded on an ambitious program of significant ICT change to meet the needs of client services, improve user effectiveness, and deploy innovative solutions leveraging advanced technology.
• Guaranteed the recruitment, deployment and training of professional staff within the department maintains a mix and level of skills appropriate to the evolving operational needs of users, groups and offices; new projects and technologies.
• Professionally determined appropriate technology, ensuring efficient, cost-effective and timely project delivery; while coordinating and negotiating with vendors, outsourcer, and consultants for contracts and service agreement.
• Advanced a complete set of standard operating procedures and best practices, having complete step-by-step instructions and written protocols for IT staff and to end-users.
• Allocated financial resources within agreed budgets and monitoring their effectiveness to ensure cost effectiveness and delivery within the agreed budget.
• Actively contributed in planning, development and organization of systems/procedures and policies entailing architecture, security, disaster recovery, standards, purchasing, and service provision, etc., set and reviewed budgets for and from IT department divisions and ensure they comply with state goals, guidelines, and objectives.
Key Projects:
Oracle CRM Siebel | Oracle Enterprise Resource Planning (ERP) | ISO Security 27001 | IT PMO Office | Microsoft Share Point Portal | Document Management System | Cloud Infrastructure Solution | Objective structured clinical examination | IP-Telephony & video telepresence Technology | Data Center preparation & Infrastructure / Oracle Business intelligent
Directed IT operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources that support future business needs. Oversaw information technology initiatives; devised novel business solutions, including the management of data centers, technical service centers, setup of the help desks, policies and procedures formulation as well as building the communication networks (voice and data), networks, and systems based on requirements, capacity planning and budgets. Delivered operations and maintenance production support services on a cutting-edge healthcare program covering all electronic and clinical systems; information processing equipment, and software for the acquisition, storage, and retrieval of information. Controlled the implementation and delivery of various IT-based projects, from the early stages of scoping, requirements and resource gathering, planning and execution all the way to the final testing procedures.
• Proactively served as a strategic thought leader and technology evangelist for Hospital platforms, technology and strategies to and support cost-effective technology solutions.
Key Projects: Primary Healthcare Referral Project | GE Pacs Project | Bed Management System | E Health Kiosk System | Lab System
• Successfully delivered technology advisory and implementation solutions that extract and maximize business value from IT investments. Provided strategic and operational direction human, financial and physical resources to achieve optimum performance standards and professional best practice.
• Formed shared understanding of requirements in the organization as the optimal solution to the need to both reduce the cost and improve the performance of core staff services and enable team members to fully contribute to team and corporate goals.
• Led large projects, oversaw time schedules, technology and capital to meet business growth needs, whilst adhering to operations milestones and project deadlines for product/service delivery.
• Perfectly determined appropriate technology, ensured efficient, cost-effective and timely project delivery, coordinated and negotiated with software and hardware vendors to deliver the required services/products.
• Established and sustained a high level of trust, confidence, and intellectual integrity with both business and IT partners, prepared presentations to various units of other agencies, committee groups to report networks and a communication problem encounter by end-users and by technical staff and provided resolution to all technical hurdles to the business success.
Key Projects: Microsoft SMS and MOM Project | Microsoft Share Point 2007 Project | Migration of Extreme Network to Cisco network Project | Deployment of Symantec enterprise Antivirus project | CCTV Project | IBM SAN Storage
• lead a team of technical staff encompassing communication and computer technicians responsible for senior-level management and maintenance of the companies' LAN environment, disaster recovery centers and computer systems. Sustained alignment of service provision with business goals and objectives; ensured IT security policy are updated and aligned with the whole organizational policy.
• Spearheaded the setup of implementation of network cabling standards and installation of Cisco network equipment; provided technical leadership for support and troubleshoot for quality service to the users, in addition to establishing network resources utilization procedures.
• Facilitated in creating/ maintaining operational procedures and network documentation of communication/ other equipment for physical inventory, to accomplish greater operational effectiveness/ efficiency.
• Skilfully tested and deployed infrastructure changes to maintain efficiency, security and software levels and analysed the enterprise LAN networks in addition to maintaining all network, security, and computer systems to meet the organization's current and future requirements.
Interning in the office of the Saudi Armed Forces 05/27/04–07/31/04 Saudi Armed Forces Washington, DC