Director
Ashry Auto Parts
Total years of experience :27 years, 1 Months
- Forecast goals and objectives for the department and strive to meet them.
- Strive for harmony and teamwork with all other departments.
- Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs.
- Prepare and administer an annual operating
- Prepare and administer an annual operating budget for the parts department.
- Attend managers' meetings.
- Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.
- Hire, train, motivate, counsel, and monitor the performance of all parts department staff.
- Direct and schedule the activities of all parts department employees.
- Provide technical assistance to parts department employees.
- Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
- Monitor parts department employees' payroll records.
- Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
- Handle customer complaints immediately and according to the dealership's guidelines.
- Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
- Monitor and adjust inventory to minimize obsolescence.
• Launch a new Education Technology in Middle East for the First Time
• Accurately maintain partner pipelines and the sales growth within a region
• Assist partners with selling new products, closing business, developing sales and marketing plans
• Create business plans for top partners to successfully manage direct and indirect partner business for growth
• Provide constant feedback, Product Development, Engineering and Strategy
• Preparation and review of Quarterly Business Reviews with both the partner
• Closing large or complex deals from creating and presenting value propositions through to contract closure
• Brings a strong network of Education and business professionals and client opportunities Supply management
• Manage a team of consultants in Saudi Arabia, Qatar, UAE and creates a high performance culture within the group
• Manage and support team members in meeting individual, team and organizational objectives, providing professional and personal development, creating opportunities and removing barriers to success
• Ensure PPE (Project Performance Evaluation), APE (Annual Performance Appraisal) and CDP (Career Development Programs) are completed on-time
•Managing the relationship with the clients/ partners
•Managing the entire product line life cycle from strategic planning to tactical activities
•Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
•Analyzing a potential partner relationships for the product
•Providing technical support for company products
•delivery of retail training sessions in both sales and product knowledge training plan
•Developing communication plan with the objective of reaching targets
•Developing proposals to enable operational sales planning
•Coordinating performance of competitive analysis in order to position product
•Manage company stuff (Sales, Marketing) Employees
•Manage the link between Marketing and Customer Care
•Time management the projection of the product and services in a project plan
•Responsible for enhancing the product and service based on customer feedback (customer survey, general feedback)
•Manage the weekly/monthly staff and operations planning for the Sales Men
• evaluated user needs and system functionality;
• Ensured that ICT facilities meet the needs of individuals and projects;
• Planned, managed, developed, and implemented the ICT budget;
• scheduling upgrades and security backups of hardware and software systems;
• researched and installed new systems;
• managed the smooth running of all ICT systems, including anti-virus software, print services and email provision;
• provided secure access to the network for remote users;
• secured the data from internal and external attack;
• provided users with appropriate support and advice;
• managed crisis situations, which may involve complex technical hardware or software problems;
• mentored and trained new ICT support staff;
• Kept up to date with the latest technologies;
• Installed, configured and upgraded operating systems and software, using standard business and administrative packages;
• Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration;
• Acted as a technical resource in assisting users to resolve problems with equipment and data;
• Made hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Installed and configured computer systems;
• monitored and maintained computer systems and networks;
• talked staff/clients through a series of actions - either face-to-face or over the telephone;
• troubleshooting system and network problems and diagnosed and solved hardware/software faults;
• found solutions to problems, through creating a desktop short cut or fixing a major fault on the operating system;
• replaced parts as required;
• provided support documentation, including procedural documentation;
• followed diagrams and wrote instructions to repair a fault or set up a system;
• run network applications to support system and users;
• supported new applications;
• sat up new users;
• responded within agreed time limits to call-outs;
• worked continuously on a task until completion;
• prioritized and managed several open cases at one time;
• tested/evaluated new technology;
• conducted electrical safety checks on computer equipment.
RAMP Course - Mini MBA at RITI (Marketing, International Business Administration, Total Quality Management, Financial Management and leadership skills as well as developing creative thinking and problem solving thinking).
Not Finished